i cant create virtual machine- i nned help

Zaeem Kheder Alhamadi 21

as in Foto , it just load and i cant create virtual machine
plz help

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2022-02-12T17:51:03.017+00:00
Hello, @Zaeem Kheder Alhamadi !

This is now the second report I've seen related to this and I'd like to better understand what you are seeing because I'm not able to reproduce this on my end. How long have you been seeing this?

I'm including some troubleshooting below:

What do you do if you have subscription loading or sign-in issues in the Azure portal?
This is taken from our troubleshooting documentation which provides detailed instructions for each step:
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-sign-in-issue

Refresh the page

Try using a different browser

Use private browsing

Clear the cache and delete Internet cookies

Verify that the correct Azure directory is selected (Gear icon at the top > Directories + Subscriptions)

Verify that your account is added as an Owner

Accepted answer

Thomas Meier 126 Reputation points

2022-02-12T19:19:11.31+00:00

Hello,

i have the same problem.

Regards
Thomas
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Zaeem Kheder Alhamadi 21 Reputation points

2022-02-12T20:16:49.277+00:00

i dont why

Zaeem Kheder Alhamadi 21 Reputation points

2022-02-12T20:17:14.157+00:00

do you know why ?
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4 additional answers

Zaeem Kheder Alhamadi 21 Reputation points

2022-02-12T20:16:28.857+00:00

i did from phone but the same
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kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2022-02-12T20:20:41.75+00:00

@Zaeem Kheder Alhamadi , thank you for including your troubleshooting steps. If people are seeing this on different browsers (and different devices), there may be something that we need to address on our end.

Thomas Meier 126 Reputation points

2022-02-12T20:25:11.12+00:00

Hi,

i i tried Edge and Chrome. It' s all the same problem.
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kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2022-02-12T20:24:03.18+00:00

Hello, @Zaeem Kheder Alhamadi !

I'll include updates as I know more on the following thread:
https://learn.microsoft.com/en-us/answers/questions/732559/subscription-drop-down-bar-not-loading-when-creati.html

For now, it appears that multiple people are running into an issue where the subscription dropdown fails to update which prevents them from creating VMs using the portal. This seems to be affecting specific individuals (as I'm not able to reproduce the issue), but the regions appear to be varied.

There was an outage that may have caused this that should be resolved at this time. We are continuing to monitor this.
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Zaeem Kheder Alhamadi 21 Reputation points

2022-02-12T21:18:46.993+00:00

thanks for helping ,
but i wold do it in webseit with Mous ,
it should work ,
we talk about Mircosoft , shout sloved it ,
right ?

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2022-02-12T23:33:50.167+00:00

We're still getting reports so at this time the issue has not been resolved. I will continue to update you as I learn more.
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Zaeem Kheder Alhamadi 21 Reputation points

2022-02-14T19:28:55.373+00:00

I have intel now this Problem , what can i do ??
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CaCaetano-7594 6 Reputation points

2022-02-16T01:27:13.997+00:00

Hello all!

Having the same bahaviour here with a brand new student free tier account recently created(Today). The subscription dropdown menu won't load and that prevent to creating virtual machines.

]1

I've tried the creation through Azure CLI but not successful either, got the error below

username@Azure:~$ az vm create --subscription 'Azure subscription 1' --name 'VM-LNX-AZR01' --resource-group 'RG_LEARNINGPATH' --public-ip-sku Standard --image UbuntuLTS--subnet VNET_DMZ_10.150.0.0-24 --vnet-name VNET_10.150.0.0-16

{"status":"Failed","error":{"code":"DeploymentFailed","message":"At least one resource deployment operation failed. Please list deployment operations for details. Please see https://aka.ms/DeployOperations for usage details.","details":[{"code":"BadRequest","message":"{\r\n \"error\": {\r\n \"code\": \"BadRequest\",\r\n \"message\": \"'VMCustomization' is not enabled for the Subscription. Please register the Subscription for 'Microsoft.Compute/VMCustomizationPreview' to use the feature.\"\r\n }\r\n}"}]}}
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kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2022-02-16T01:32:18.143+00:00

Hello, @CaCaetano-7594 !

Thank you for providing additional information. It appears many of the people running into this are using free accounts. I'm working with the product group to pinpoint the issue. If you can provide your Session ID, that will help us track this down faster.

CaCaetano-7594 6 Reputation points

2022-02-16T22:44:29.423+00:00

Hello @Anonymous !

Please find below the sessions IDs that i've collect from different browsers, where the problem could be reproduced on all of them.

Google Chrome: x-ms-client-session-id: (Microsoft edit - Thank you!!)
Microsoft Edge: x-ms-client-session-id (Microsoft edit - Thank you!!)
Mozilla firefox: x-ms-client-session-id: (Microsoft edit - Thank you!!)

Google Chrome - Versão 98.0.4758.102 (Versão oficial) 64 bits

Microsoft Edge Versão 98.0.1108.55 (Compilação oficial) (64 bits)

Mozilla firefox - Version 97.0 (64-bit)

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2022-02-16T22:49:52.107+00:00

@CaCaetano-7594 , thank you very much for reporting the browsers you were able to reproduce this on in addition to the session IDs!

JT 1 Reputation point

2022-03-09T05:32:34.173+00:00

Try filling out every other field on the page first. I had this issue as well. I noticed that the admin username and password fields were red after i filled them out it worked; i was able to select the VM image.
However, the deployment still failed as soon as I hit create.
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