Authenticator - how to reset app

Vladimir Susko 1 Reputation point
2022-02-16T15:09:06.257+00:00

Do anybody pls know, how to reset MSA to log in into our business PowerBI account, when mobile been broken and MSA has not been backup before?
No cloud backup been provided and now can not log into business account for PowerBI becouse always ask for confirmation in Authenticator, which we do not have (mobile been broken).

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP
    2022-02-16T15:12:00.787+00:00

    You can call the support team here.
    https://learn.microsoft.com/en-us/power-bi/admin/service-admin-forgot-your-password

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Dave Patrick 426K Reputation points MVP
    2022-02-16T19:25:51.437+00:00

    The product group for Power Bi actively monitors questions over at
    https://community.powerbi.com/
    so I'd try asking for help there for other options.

    --please don't forget to upvote and 145510-image.png if the reply is helpful--

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  3. Vladimir Susko 1 Reputation point
    2022-02-16T19:33:47.733+00:00

    ok, yes pls, thnx a lot

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