server reboot arbitrarily

Andy Park 1 Reputation point
2022-02-18T01:55:25.397+00:00

Our customer occured the server 'Amber LED' warning light, our customer experienced discomfort a lot.

So, they tried to through the replacement of the cache battery. And it was solved.

But, additionally it comes that 'Operating System Failure (Critical Error) and the server reboots 2-3times arbitrarily.

We want to know what is the problem and method to solve

Thanks.

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Hyper-V
A Windows technology providing a hypervisor-based virtualization solution enabling customers to consolidate workloads onto a single server.
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  1. Dave Patrick 426.1K Reputation points MVP
    2022-02-18T01:58:36.26+00:00

    Might check the server manufacturer's site for hardware diagnostics methods. The server vendor will be your best resource for troubleshooting issues with the hardware.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Docs 15,141 Reputation points
    2022-02-18T03:38:00.867+00:00

    Please run the DM log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    If the server is able to run V2 it will collect more useful logs for troubleshooting.

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  3. Andy Park 1 Reputation point
    2022-02-21T05:38:31.627+00:00

    Thanks, this is what we get logs from our customer. I will attach the document.

    'Operating System Failure (Critical Error) and the server reboots 2-3times arbitrarily.176179-2.png176252-1.png

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  4. Docs 15,141 Reputation points
    2022-02-21T05:50:20.41+00:00

    The log collectors should collect the requisite logs and dump files which may be able to be debugged.

    Sometimes a Windows tool may need to be used to stress test drivers.

    When available please run DM and or V2 and post a share link using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
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  5. Andy Park 1 Reputation point
    2022-02-21T07:40:12.043+00:00

    Our customer's environment can't run DM or V2.

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