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I tried to set up user provisioning in Enterprise Apps for PrinterLogic, but when it tries to create a user it gives an error:
Error code:
SystemForCrossDomainIdentityManagementServerError
Error message:
StatusCode: InternalServerError Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":500,"detail":"The internal service returned an unhandled server exception. Please try again."}. This operation was retried 0 times. It will be retried again after this date: 2022-02-18T17:13:18.3035747Z UTC
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hi @MartinKulp-8809 ,
Thanks for reaching out.
Are you able to setup the connection securely and synchronize Azure AD Users to PrinterLogic SaaS?
By seeing the error, It seems you need to reach out to 3rd party application provider to share insights in the error message and what was the cause for returning this HTTP response.
Thanks,
Shweta
The SCIM server that is being contacted (PrinterLogic's) is returning an HTTP 500 error code with a message of "The internal service returned an unhandled server exception. Please try again." - this is an issue on their side that needs to be addressed.