The Outlook.exe shortcut has been moved or changed, office 365 problems

Vegard Johnsen 6 Reputation points
2022-03-25T09:05:28.727+00:00

Hi!

We have around 6-7 HP laptops with office365 application related problem.
The Outlook icon disappears and says "Outlook.exe shortcut has been moved or changed" when opening. Even if I go to the file location and from the root folder, and then try to make a new shortcut the application won’t work from the shortcut, but works if I open it directly from the root folder. Same issue with Word (other office applications) for some users.

With a total re-install of office, the problem gets solved for about 1 day at max, and then issue returns and the same “hotfix” has to be redone. This is 6-7 Azure joined PC with Office 365.
The Windows version is: 19043

Have you seen related issues before, and is there any suggestions for a fix for this?

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3 answers

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  1. Steve Alexander Hansen 6 Reputation points
    2022-03-25T09:42:48.357+00:00

    Hi!
    Have you tried cleaning your Windows? As in cleaning, wipe or factory reset

    1 person found this answer helpful.
    0 comments
  2. Stefan Blom 2,061 Reputation points MVP
    2022-03-26T19:14:58.757+00:00

    If users create their own shortcuts, do those shortcuts work properly?

    1 person found this answer helpful.
  3. ChristyZhang-MSFT 20,796 Reputation points Microsoft Vendor
    2022-03-28T01:59:16.547+00:00

    Hi @Vegard Johnsen ,

    Welcome to our forum!

    Besides the office program, does the shortcut key of other programs also have this problem?
    What's the version of your Outlook 365? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

    According to your description, I noticed that this issue occurred with 6-7 HP laptops, did this issue occur recently? If so, did those users carry out any special operations before that?

    Considering that this issue only occurs in these special users, it is recommended that you compare their computers with those of other users and check whether there are any differences, such as the installation of some anti-virus software, some third-party programs, etc.

    With a total re-install of office, the problem gets solved for about 1 day at max, and then issue returns and the same “hotfix” has to be redone.

    It seems that the problem is related to the environment of those users, not the office program itself, please try to perform a clean boot for windows and check if the issue still occur.

    Hope the above help!

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    1 person found this answer helpful.