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Hi, I was trying to turn on Azure Percept with a 24V power supply by using a converter to step down to 19V but ended up shorting the converter board. After that happened, the Percept doesn't power on even when I use the power cable it comes with plugged into an outlet. Does the Percept come with some sort of surge protection and if so, how do I turn it back on? Or is it damaged for good?
Hello @Emmanuel Azuh ,
Let me redirect your question to Azure Percept Hardware team to help.
Thanks for reporting your issue here!
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Hello @Emmanuel Azuh ,
Since the product warranty is expired, there is not much we can do to help. I'm very sorry. And best of luck!
Hello @Emmanuel Azuh ,
I'm sorry to hear this. Please reach out to Asus support on this: https://www.asus.com/us/support/contact/troubleshooting (select Show all product > AIOT & Industrial Solution). They will be able to provide you further guidance. Hope your issue will get resolved soon!
Kindly "accept" the answer or "thumb up" if you found the answer helpful. Thanks!
It seems so far the options I have with call or chat require a serial number but I'm not sure which alphanumeric on the board is since the online checker said all the ones I entered are incorrect. I've attached a picture. Please let me know if I should be looking at a different part of the device but this is all I've seen.
Hello @Emmanuel Azuh ,
Have you tried enter specific model Number: either PE-101 or Azure Percept DK?
Hi yes I tried PE-101 and Azure Percept DK as well as the alphanumeric starting with CC and the two numbers on the bottom right :( Their interface doesn't allow you to talk to a support member otherwise.
Hello @Emmanuel Azuh ,
You can find the S/N of the devkit right under the blue button of the devkit. It's printed on the circuit board instead. I have attached a file with image to demonstrate that, as well as step to file ASUS online support ticket. For phone support, you can just go to here: https://www.asus.com/us/support/CallUs/. Also, the instruction manual also includes the support info.
Hope it helps!
Attachment:
195785-how-to-file-asus-customer-support-ticket.pdf
@Emmanuel Azuh - Check in to see if you got the support you need. If so, kindly hit "Accept" to the answer. Thanks!
Hey I called ASUS support but they said my product is out of warranty so there's not much they can do. Not sure what the next step is though. Also sorry for the late reply.. I didn't get a notification when you replied.