How can I predict using SCOM that agent is going to be greyed out?

Pauciloquent 71 Reputation points
2020-09-01T11:32:37.183+00:00

Hi,

Maybe my question is lame, but I thought let's give a try :)

I want to monitor my agents in a way that I can predict if any computer is going to be greyed out. Is there any way or dashboard that I can use?

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. Leon Laude 85,651 Reputation points
    2020-09-01T11:36:59.757+00:00

    Hi @Pauciloquent ,

    As far as I know there's no way to predict when a SCOM agent will become grayed out. You can of course predict if the agent is using certificates which are going to expire at a certain time, or if your organisation has a planned maintenance which you know may cause agents to become either Critical or grayed out.

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    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Leon

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  2. CyrAz 5,176 Reputation points
    2020-09-01T14:45:35.543+00:00

    Gray means that the agent stopped communicating, which can happen for many reasons; most of which I really don't see how you can predict...

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  3. SChalakov 10,261 Reputation points MVP
    2020-09-02T07:03:42.22+00:00

    Hi,
    I can only confirm what both Leon and Cyril already stated. In order to understand what actually an "greyed out" agent is, I will encourage you to read those:

    Not monitored and gray agents

    Troubleshooting gray agent states in System Center Operations Manager

    Troubleshooting SCOM 2016 MS Grayed out State

    Hope this was of help!

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    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Stoyan

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  4. AlexZhu-MSFT 5,551 Reputation points Microsoft Vendor
    2020-09-02T08:05:50.9+00:00

    Hi,

    Agree with all of the above. We can predict a potential failure via the trend, however, we cannot predict an accident, for example, the agent computer is shutdown, the network cable is unplugged, etc.

    When the agent is grayed out, we may follow the articles that StoyanChalakov has mentioned for the trouble-shooting.

    Hope the above information helps.

    Alex Zhu

    If the response is helpful, please click "Accept Answer" and upvote it.

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