Microsoft Teams 1.5.00.10453 (64-bit) randomly crashes or freezes every few minutes on Linux with Wayland compositor

Tassilo Horn 1 Reputation point
2022-05-04T10:51:19.42+00:00

I currently use Microsoft Teams Insiders version 1.5.00.10453 on an up-to-date Arch Linux system running a Wayland-based compositor.

The application either freezes (cannot interact with any UI elements anymore) or crashes every 30 minutes on average. It doesn't seem to happen at specific events (like whenever there's an incoming call) but just at random times. Usually, I work on another workspace and when switching to the workspace where Teams is located I find it frozen or not at all (crashed).

The same happens with the "normal" (i.e., non-Insiders) build of Teams of the same version.

I've used previous Teams releases without crashes/freezes until I had to switch over to the flatpak package for some time because of https://techcommunity.microsoft.com/t5/microsoft-teams/teams-for-linux-suddenly-broken-for-others-using-newer-distros/m-p/3178388. Since that issue has been solved in the new Teams release, I'm back to the native Teams package.

I've tried deleting all Microsoft data in ~/.var/Microsoft/, ~/.config/Microsoft/, ~/.config/Microsoft Teams*/ and starting from a clean state but that didn't change anything. I've disabled GPU hardware accelleration and restarted, but again that didn't have a positive effect on the crashes or freezes.

I do have a good dozen crash reports in ~/.config/Microsoft/Microsoft Teams - Insiders/Crash Reports/, all *.dmp binary files. However, it doesn't seem to be a core dump file format recognized by gdb. How do I analyze such a dump?

And is this the right place to report bugs anyhow?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
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  1. Tassilo Horn 1 Reputation point
    2022-05-05T07:34:24.17+00:00

    @JimmyYang-MSFT Thanks, there is indeed a "Collect support files" entry which I haven't seen before because I usually go without a tray which seems to generate a folder ~/Downloads/MSTeams Diagnostics Log<DateTime>/. I'll do that after the next crash/freeze. There's also a ~/.config/Microsoft/Microsoft Teams/logs.txt now which I think hasn't been there before. What should I do with those logs then? Should I upload them somewhere? Do they contain confidential information (so I'd rather not upload them somewhere publicly accessible)?

    Wrt. to colleagues: I'm the only one using Linux here. It seems my chaps running windows don't have that issue but I'm not sure they are using the latest release.

    Oh, next crash happened just now. ~/.config/Microsoft/Microsoft Teams/logs.txt ends with these log entries which indicate no error AFAICT:

    Thu May 05 2022 09:10:35 GMT+0200 (Central European Summer Time) <8243> -- event -- eventpdclevel: 1, profileType: null, status: success, scenario: ac48570e-b37c-43c4-8d52-c77c9aec4b30, scenarioName: toast_endtoend_tracking_desktopclient, name: toast_endtoend_tracking_desktopclient, step: PurpleNotificationService:linuxNotificationShown, sequence: 8, delta: 6, scenarioDelta: 6, elapsed: 7375935, stepDelta: 5, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 20892072, freeMemory: 656400384, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.97, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +02:00, vdiMode: 0, Scenario.Name: toast_endtoend_tracking_desktopclient, Scenario.Step: PurpleNotificationService:linuxNotificationShown, Scenario.Status: success,
    Thu May 05 2022 09:10:35 GMT+0200 (Central European Summer Time) <8243> -- event -- eventpdclevel: 1, notificationId: ef6ae29a-e126-4b6c-aaae-99f170a10208, profileType: null, notificationStyle: purple_built_in, status: success, scenario: ac48570e-b37c-43c4-8d52-c77c9aec4b30, scenarioName: toast_endtoend_tracking_desktopclient, name: toast_endtoend_tracking_desktopclient, step: stop, sequence: 9, delta: 6, scenarioDelta: 6, elapsed: 7375935, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 20923584, freeMemory: 656400384, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.97, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +02:00, vdiMode: 0, Scenario.Name: toast_endtoend_tracking_desktopclient, Scenario.Step: stop, Scenario.Status: success,
    Thu May 05 2022 09:10:36 GMT+0200 (Central European Summer Time) <8243> -- event -- eventpdclevel: 2, flashOnBadgeUpdateEventData: , status: success, scenario: 423d903f-8fdd-42ad-b8f4-15b933a279d6, scenarioName: desktop_flash_taskbar_icon, name: desktop_flash_taskbar_icon, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 7376171, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 20987828, freeMemory: 653950976, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.97, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +02:00, vdiMode: 0, Scenario.Name: desktop_flash_taskbar_icon, Scenario.Step: start, Scenario.Status: success,
    Thu May 05 2022 09:10:36 GMT+0200 (Central European Summer Time) <8243> -- info -- badge count from web: 1 window id: undefined
    Thu May 05 2022 09:10:36 GMT+0200 (Central European Summer Time) <8243> -- info -- browser window id from ips: undefined
    Thu May 05 2022 09:10:36 GMT+0200 (Central European Summer Time) <8243> -- info -- StatusIndicatorStateService: emit status indicator state change from Unknown to NewActivity
    Thu May 05 2022 09:10:36 GMT+0200 (Central European Summer Time) <8243> -- info -- StatusIndicatorStateService: Added NewActivity (current state: Unknown -> NewActivity)
    Thu May 05 2022 09:10:36 GMT+0200 (Central European Summer Time) <8243> -- event -- eventpdclevel: 2, flashOnBadgeUpdateEventData: eRD;, status: success, scenario: 423d903f-8fdd-42ad-b8f4-15b933a279d6, scenarioName: desktop_flash_taskbar_icon, name: desktop_flash_taskbar_icon, step: stop, sequence: 1, delta: 4, scenarioDelta: 4, elapsed: 7376175, stepDelta: 4, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 21028836, freeMemory: 654987264, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.97, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +02:00, vdiMode: 0, Scenario.Name: desktop_flash_taskbar_icon, Scenario.Step: stop, Scenario.Status: success,
    Thu May 05 2022 09:10:42 GMT+0200 (Central European Summer Time) <8243> -- info -- Blur main window
    Thu May 05 2022 09:10:42 GMT+0200 (Central European Summer Time) <8243> -- info -- Is foreground set to false
    Thu May 05 2022 09:10:42 GMT+0200 (Central European Summer Time) <8243> -- event -- eventpdclevel: 2, duration: 60.88600015640259, name: desktop_foreground_duration, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 21099964, freeMemory: 713932800, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.97, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +02:00, vdiMode: 0,
    Thu May 05 2022 09:10:43 GMT+0200 (Central European Summer Time) <8243> -- info -- Focusing main window
    Thu May 05 2022 09:10:43 GMT+0200 (Central European Summer Time) <8243> -- info -- Is foreground set to true

    If I filter the logs of today for lines with -- error -- in them, I have those (after having at least 8 crashes within the last hour):

    2424:Thu May 05 2022 07:07:40 GMT+0200 (Central European Summer Time) <8243> -- error -- getInstallOrUpdateTime failed
    2486:Thu May 05 2022 07:07:40 GMT+0200 (Central European Summer Time) <8243> -- error -- Error occurred while saving env_config.json
    2615:Thu May 05 2022 07:07:43 GMT+0200 (Central European Summer Time) <8243> -- error -- Error saving cookie
    2775:Thu May 05 2022 07:07:45 GMT+0200 (Central European Summer Time) <8243> -- error -- Error saving cookie
    2806:Thu May 05 2022 07:07:47 GMT+0200 (Central European Summer Time) <8243> -- error -- video app whitelist is empty
    2927:Thu May 05 2022 07:07:51 GMT+0200 (Central European Summer Time) <8243> -- error -- Cannot instantiate ControlInjector: Message: not available
    3018:Thu May 05 2022 07:17:40 GMT+0200 (Central European Summer Time) <8243> -- error -- Authentication: Auth incomplete after 10 minutes of no response from url https://teams.microsoft.com
    4184:Thu May 05 2022 09:16:10 GMT+0200 (Central European Summer Time) <36590> -- error -- getInstallOrUpdateTime failed
    4246:Thu May 05 2022 09:16:10 GMT+0200 (Central European Summer Time) <36590> -- error -- Error occurred while saving env_config.json
    4375:Thu May 05 2022 09:16:13 GMT+0200 (Central European Summer Time) <36590> -- error -- Error saving cookie
    4568:Thu May 05 2022 09:16:16 GMT+0200 (Central European Summer Time) <36590> -- error -- Error saving cookie
    4599:Thu May 05 2022 09:16:17 GMT+0200 (Central European Summer Time) <36590> -- error -- video app whitelist is empty
    4718:Thu May 05 2022 09:16:22 GMT+0200 (Central European Summer Time) <36590> -- error -- Cannot instantiate ControlInjector: Message: not available
    5002:Thu May 05 2022 09:19:07 GMT+0200 (Central European Summer Time) <37407> -- error -- getInstallOrUpdateTime failed
    5064:Thu May 05 2022 09:19:08 GMT+0200 (Central European Summer Time) <37407> -- error -- Error occurred while saving env_config.json
    5193:Thu May 05 2022 09:19:10 GMT+0200 (Central European Summer Time) <37407> -- error -- Error saving cookie
    5229:Thu May 05 2022 09:19:12 GMT+0200 (Central European Summer Time) <37407> -- error -- video app whitelist is empty
    5337:Thu May 05 2022 09:19:18 GMT+0200 (Central European Summer Time) <37407> -- error -- Cannot instantiate ControlInjector: Message: not available
    5642:Thu May 05 2022 09:24:25 GMT+0200 (Central European Summer Time) <39103> -- error -- getInstallOrUpdateTime failed
    5704:Thu May 05 2022 09:24:26 GMT+0200 (Central European Summer Time) <39103> -- error -- Error occurred while saving env_config.json
    5833:Thu May 05 2022 09:24:28 GMT+0200 (Central European Summer Time) <39103> -- error -- Error saving cookie
    5869:Thu May 05 2022 09:24:30 GMT+0200 (Central European Summer Time) <39103> -- error -- video app whitelist is empty
    5985:Thu May 05 2022 09:24:35 GMT+0200 (Central European Summer Time) <39103> -- error -- Cannot instantiate ControlInjector: Message: not available
    6260:Thu May 05 2022 09:25:37 GMT+0200 (Central European Summer Time) <39548> -- error -- getInstallOrUpdateTime failed
    6322:Thu May 05 2022 09:25:37 GMT+0200 (Central European Summer Time) <39548> -- error -- Error occurred while saving env_config.json
    6451:Thu May 05 2022 09:25:40 GMT+0200 (Central European Summer Time) <39548> -- error -- Error saving cookie
    6487:Thu May 05 2022 09:25:41 GMT+0200 (Central European Summer Time) <39548> -- error -- video app whitelist is empty
    6611:Thu May 05 2022 09:25:46 GMT+0200 (Central European Summer Time) <39548> -- error -- Cannot instantiate ControlInjector: Message: not available
    6860:Thu May 05 2022 09:26:22 GMT+0200 (Central European Summer Time) <39924> -- error -- getInstallOrUpdateTime failed
    6922:Thu May 05 2022 09:26:22 GMT+0200 (Central European Summer Time) <39924> -- error -- Error occurred while saving env_config.json
    7051:Thu May 05 2022 09:26:25 GMT+0200 (Central European Summer Time) <39924> -- error -- Error saving cookie
    7087:Thu May 05 2022 09:26:26 GMT+0200 (Central European Summer Time) <39924> -- error -- video app whitelist is empty
    7193:Thu May 05 2022 09:26:31 GMT+0200 (Central European Summer Time) <39924> -- error -- Cannot instantiate ControlInjector: Message: not available
    7462:Thu May 05 2022 09:28:11 GMT+0200 (Central European Summer Time) <40442> -- error -- getInstallOrUpdateTime failed
    7524:Thu May 05 2022 09:28:11 GMT+0200 (Central European Summer Time) <40442> -- error -- Error occurred while saving env_config.json
    7653:Thu May 05 2022 09:28:13 GMT+0200 (Central European Summer Time) <40442> -- error -- Error saving cookie
    7689:Thu May 05 2022 09:28:15 GMT+0200 (Central European Summer Time) <40442> -- error -- video app whitelist is empty
    7795:Thu May 05 2022 09:28:20 GMT+0200 (Central European Summer Time) <40442> -- error -- Cannot instantiate ControlInjector: Message: not available

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  2. John 1 Reputation point
    2022-05-06T15:49:23.53+00:00

    On Ubuntu 20.04.4 LTS, Gnome 3.36.8, MS Teams same version as poster.

    Fine in large meets but crashes on one to one meets.

    Nothing telling within dmesg.

    Hardware:
    00:02.0 VGA compatible controller: Intel Corporation Device 9bc8 (rev 03)

    Nothing besides an id under:

    /home/$USER/.config/Microsoft/Microsoft Teams/Crash Reports

    Only a brief teams-startup.log under:

    /home/$USER/.config/Microsoft/Microsoft Teams/logs

    Short of outputting an strace on Teams any ideas?

    thanks

    John

  3. John 1 Reputation point
    2022-05-09T09:39:36.72+00:00

    Thanks TassiloHorn-1694 they might have updated something on the backend...?

  4. Luc Lalonde 0 Reputation points
    2023-02-09T19:48:08.1166667+00:00

    Same here, crashing constantly while using Wayland

    Here's my version of Teams: 1.5.00.23861-1

    Fedora 37, KDE-Plasma

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