remotewebaccess.com Anywhere access broken on Server 2016 Again?

ChrisWY27 126 Reputation points
2022-05-04T19:46:51.657+00:00

Last year a similar issue occurred and by manually applying the registry edits from these two threads most seemed to resolve their issues:

https://learn.microsoft.com/en-us/answers/questions/319165/remotewebaccesscom-down-again.html?childToView=836766#answer-836766

https://learn.microsoft.com/en-us/answers/questions/318584/are-the-problems-with-remotewebaccesscom-domain-an.html?page=2&pageSize=10&sort=oldest

The problem is as of yesterday (May 3 2022) I am now experiencing the issue again. Re-applying the registry tweaks does not solve the issue either unfortunately. More so, I am not able to un-register my domain through the wizard or change to a new one, I am seeing the same issue as this user on their fresh install: https://learn.microsoft.com/en-us/answers/questions/814489/cloud-services-integration-amp-anywhere-access-not.html?childToView=836816#answer-836816

Looking at my Dashboard.log in the ProgramData\Microsoft\Windows Server\Logs folder I see the below:

[5840] 220504.122339.7059: DomainConfigWizard: Next Page: progressPage
[6024] 220504.122340.0497: DomainManagerObjectModel: InvokeAsync: action resulted in exception: System.ServiceModel.FaultException1[Microsoft.WindowsServerSolutions.RemoteAccess.Domains.DomainManagerFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to DomainManagerFault:[Reason:CommunicationFailure, Message:CommitDomain failed, Detail:System.Web.Services.Protocols.SoapException: Live Dynamic DNS has encountered an internal error. This error has been logged. ---> Microsoft.Rest.Azure.CloudException: The access token is from the wrong issuer 'https://sts.windows.net/72f988bf-86f1-41af-91ab-2d7cd011db47/'. It must match the tenant 'https://sts.windows.net/33e01921-4d64-4f8c-a055-5bdaffd5e33d/' associated with this subscription. Please use the authority (URL) 'https://login.windows.net/33e01921-4d64-4f8c-a055-5bdaffd5e33d' to get the token. Note, if the subscription is transferred to another tenant there is no impact to the services, but information about new tenant could take time to propagate (up to an hour). If you just transferred your subscription and see this error message, please try back later. at Microsoft.WindowsServerSolutions.DDNS.AzureRmDnsServer.GetARecords(String domainName) in E:\WSE-ServicesAndTools\src\ServicesAndTools\DDNS\DDNS\AzureR...). [6024] 220504.122340.0497: DomainManagerObjectModel: InvokeAsync: handling exception by transferring to eventArgs [5840] 220504.122340.0653: DomainConfigWizard: Error occurred in Domain Manager Object Model operations: System.ServiceModel.FaultException1[Microsoft.WindowsServerSolutions.RemoteAccess.Domains.DomainManagerFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to DomainManagerFault:[Reason:CommunicationFailure, Message:CommitDomain failed, Detail:System.Web.Services.Protocols.SoapException: Live Dynamic DNS has encountered an internal error. This error has been logged. ---> Microsoft.Rest.Azure.CloudException: The access token is from the wrong issuer 'https://sts.windows.net/72f988bf-86f1-41af-91ab-2d7cd011db47/'. It must match the tenant 'https://sts.windows.net/33e01921-4d64-4f8c-a055-5bdaffd5e33d/' associated with this subscription. Please use the authority (URL) 'https://login.windows.net/33e01921-4d64-4f8c-a055-5bdaffd5e33d' to get the token. Note, if the subscription is transferred to another tenant there is no impact to the services, but information about new tenant could take time to propagate (up to an hour). If you just transferred your subscription and see this error message, please try back later.
at Microsoft.WindowsServerSolutions.DDNS.AzureRmDnsServer.GetARecords(String domainName) in E:\WSE-ServicesAndTools\src\ServicesAndTools\DDNS\DDNS\AzureR...).
[5840] 220504.122340.0653: DomainConfigWizard: FailReason from Domain Manager Object Model operations: CommunicationFailure

This gives some insight to the root cause but I am not sure how to go from here to fix this.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,108 questions
Accepted answer
  1. Samriddhi Chaturvedi 211 Reputation points Microsoft Employee
    2022-05-14T00:32:02.177+00:00

    We were able to get things working on our local test setups.
    Can you please verify your setups and see if the issue went away for you.

    Thanks and Regards
    Samriddhi

    3 people found this answer helpful.
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46 additional answers

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  1. Samriddhi Chaturvedi 211 Reputation points Microsoft Employee
    2022-11-14T20:35:00.497+00:00

    We are investigating this with highest priority.

    5 people found this answer helpful.
  2. Samriddhi Chaturvedi 211 Reputation points Microsoft Employee
    2022-11-17T00:25:55.757+00:00

    We have pretty much identified the root cause of the issue and are working on a fix.
    As far as I can say, it is a new issue and not related to TLS or any recent updates.
    The endpoint VMs have gone into an inconsistent state and we are trying to revive them.

    Thanks and Regards
    Samriddhi

    4 people found this answer helpful.
  3. Samriddhi Chaturvedi 211 Reputation points Microsoft Employee
    2022-11-18T20:48:05.573+00:00

    The issue seems to be resolved and our VMs (endpoints are back up).
    Can you please check and confirm if things are fine at your end.

    Thanks and Regards
    Samriddhi

    3 people found this answer helpful.
  4. Michael Westphal 11 Reputation points
    2022-05-05T08:52:26.693+00:00

    Hello Chris,

    I have the same problems since Monday.
    The logs show the same errors.

    The Server think I have the same IP- Address since Monday, what is not true.

    I hope that this will be fixed by Microsoft soon.

    2 people found this answer helpful.