Office 365 on RD Fard with UPD's?

Dean Harry 1 Reputation point
2020-09-02T06:59:08.017+00:00

We have a problem with Office 365 Click-To-Run on a remote desktop farm with User Profile Disks on Server 2012r2.

What we are finding is that when a user logs off an RD server their UPD is not unloaded as it is locked by the click-to-run service, the next logon results in a temporary profile.

After many hours of research the solution seems to be to install either Office 2016 Pro Plus or Office 2016 Enterprise.

Our farm sits with a virtual provider who only operate with SPLA licencing and they are reluctant to provide with a licence key to install Pro Plus or Enterprise as they believe it will violate their SPLA licence agreement.

We have been told that the E3 licencing we have should cover this scenario...

Has anyone come across this or better still have a solution to the UPD problem?

Dean Harry

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Remote Desktop
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A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Karlie Weng 14,031 Reputation points Microsoft Vendor
    2020-09-03T05:53:37.287+00:00

    Hi Dean,

    Is this thread same as your scenario?
    https://social.technet.microsoft.com/Forums/ie/en-US/150d3d9c-cb9f-4bc1-a069-995f19ef7f61/rds-2012-r2-user-profile-disks-locked-after-logoff

    According to that post, you can try install the new fix or set 'End a disconnected session' to Never.

    Best Regards
    Karlie

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  2. JB 1 Reputation point
    2020-09-15T07:24:18.573+00:00

    Hi,

    We have this exact problem in an RDS 2012 R2 environment with UPDs. After installing MS 365 Apps for Enterprise using Shared Computer Activation via the ODT, we have issues where some users aren't able to reconnect to a disconnected session. They're logged onto another session host with a temporary profile. It's not every user and not all the time. Rebooting the connection broker/session hosts seems to help for a little while (but since seeing this article, feel its limited to the session hosts).

    I don't think there's a way to install MS 365 Apps, with SCA, via the ODT, without Click To Run?

    I'm going to try changing the "end disconnected session" to Never, but our experience is that if the user is disconnected by whatever means, they're unable to reconnect to that session. Further to this, the temporary profile also happens when the user isn't logged on at all (according to the connection broker).

    Hoping there is a solution or genuine workaround for this. Staff like using the O365 version of the software and it would be very hard to go back "Standard" or "ProPlus".

    Thanks.

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