Unable to scan QR code in Microsoft authenticator app

Bharat Suthar 11 Reputation points
2022-05-11T04:00:14.637+00:00

My main issue is : My mentor has made a group on teams and added me as guest. Now for joining this group do following--

  1. login and enter code
  2. Ask for more information from organization
  3. Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
    "Unable to add the account:
    We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
    And also not able to check that I am blocked or not, because on clicking on blocked/unblocked users its showing error below
    { "shellProps": { "sessionId": "f54ab132cfea4d8a82e78a3726f5085e", "extName": "Microsoft_AAD_IAM", "contentName": "BlockedUsersBlade", "code": 404 }, "error": { "message": "Not found", "code": 404 }}
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,476 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,436 questions

8 answers

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  1. Bharat Suthar 11 Reputation points
    2022-05-11T05:22:34.347+00:00

    On scanning qr code on microsoft authenticator app it showing "We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
    Please let me know, what is the reason for this. I tried everything but not able to solve this issue. Can you please help me in this

  2. Newbie Jones 1,306 Reputation points
    2022-05-11T09:33:24.213+00:00

    Something else to try is a different authenticator. Dare I say try using Google Authenticator as a a workaround\troubleshooting step. Just in case conditional access is causing the issue.

    I think the Microsoft authenticator works slightly differently when you are using a Microsoft account and is trying to log you in with your corporate Microsoft account.

    This allows you to receive popups that you can just “approve” the request which I think is called “Simple Approvals” in MFA terminology. This is different to one time passwords (OTP).

    https://techcommunity.microsoft.com/t5/azure-active-directory-identity/all-your-creds-are-belong-to-us/ba-p/855124

    I can remember having all sorts of issues with conditional access when trying to connect to a suppliers Teams site as a guest using my corporate Microsoft account and the Microsoft authenticator on my personal device. Setting up the authentication using the Google app resolved all of this, as it defaulted back to OTP where the conditional access rules no longer apply.

    You can't force a connection to use OTP within the Microsoft authenticator app (as far as I'm aware).

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  3. Bharat Suthar 11 Reputation points
    2022-05-11T09:36:59.297+00:00

    Yes it's right we can also try another app. I also tried google authenticator but it's saying wrong code or wrong otp. I even tried multiple times but stills same. I also tried the key and account code but still not worked, it said wrong code

  4. Bharat Suthar 11 Reputation points
    2022-05-11T13:35:29.76+00:00

    My mentor has made a group/team on Microsoft teams app and added me to that group. Now I have to Install Microsoft Teams and login into my account and after that
    Create an account in Microsoft teams using your email id. And install the authenticator app on your Device. Select Microsoft (guest) as an organization and then I will get a code, enter that code in https://microsoft.com/devicelogin on other device.
    After that continue with procedure/steps given...
    Steps are

    1. login to https://microsoft.com/devicelogin and enter code
    2. Ask for more information from organization
    3. Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
      "Unable to add the account:
      We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
      --> I tried my best to resolve this but not able to done I am doing from yesterday and not done...its very urgent because my internship program meeting are going on this. Can I provide my account details? So that you can correct my Microsoft account self.
  5. Bharat Suthar 11 Reputation points
    2022-05-11T16:36:50.733+00:00

    My mentor is software engineer at Microsoft. Mentorship program is going on in India for internship after this program. She added me as a guest in Microsoft teams and I got invitation email to my account to join this teams group. Then followed the above steps that I mentioned above and facing the error