Hi @Leslie, Paula
Please refer to StefanBlom-6438's reply to have a check.
It's recommended to take some screenshots to show more details, this can help us better analysis.
I would also suggest you modify the Normal.dotm to have a check.
- Please close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items".
- Go to
C:\Users\<user name >\AppData\Roaming\Microsoft\Templates
, then find the Normal.dotm.
- You can rename it to be Normal1.dotm as a backup (This file will store some Word settings, if you need to restore them later, you can use it again). Then there will be a new Normal.dotm automatically generated when reopen Word.
- Go back and find this file, right click it, choose "Open".
- Change the font or other settings for this file. Please note, check the document name at the top to make sure it's a global template “Normal.dotm".
Any updates, welcome to post back.
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