issue to book a MS exam because of the wrong certification profile linked on my MS employees disccount

Question

hi all, I've received the error booking a slot for the exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM). seems that i cannot receive MS employees discount because it is linked with another certification profile. can you please support me on this issue? ![203191-image.png]![203132-immagine-2022-05-18-111550.jpg][1] [1]: /api/attachments/203132-immagine-2022-05-18-111550.jpg?platform=QnA

Answer 1

Hello anonymous user

Welcome to Microsoft Q&A Platform,

Microsoft Certification Program is supported on their own forums, I'd suggest asking for help here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Specific topics below:

Profiles:
Merge and transfer certification profiles: https://learn.microsoft.com/en-us/learn/certifications/merge-profiles
Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Exams:
Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

I hope this helps!

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Answer 2

thank you, i will ask a question there :)