WSUS error 0x80245006

Lalith K S 46 Reputation points
2022-05-19T13:05:31.4+00:00

Hi,

Our domain systems are communicating to the WSUS correctly; however, the approved updates do not show up in the client machines or get installed. While manually checking for updates, they will throw up error (0x80245006). Below is the WindowsUpdate.log from one of the client machines.

2022/05/19 18:07:28.0049054 7804 10412 Shared InitializeSus
2022/05/19 18:07:28.0052210 7804 10412 IdleTimer Non-AoAc machine. Aoac operations will be ignored.
2022/05/19 18:07:28.0053283 7804 10412 Agent WU client version 10.0.17763.2237
2022/05/19 18:07:28.0055037 7804 10412 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2022/05/19 18:07:28.0055946 7804 10412 Agent Base directory: C:\WINDOWS\SoftwareDistribution
2022/05/19 18:07:28.0061104 7804 10412 Agent Datastore directory: C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb
2022/05/19 18:07:28.0068564 7804 10412 DataStore JetEnableMultiInstance succeeded - applicable param count: 5, applied param count: 5
2022/05/19 18:07:28.0419912 7804 10412 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
2022/05/19 18:07:28.0421772 7804 10412 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2022/05/19 18:07:28.0434496 7804 10412 Shared Network state: Connected
2022/05/19 18:07:28.4283339 7804 10412 Misc FAILED [8024000C] LoadHistoryEventFromRegistry completed
2022/05/19 18:07:28.4291045 7804 10412 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
2022/05/19 18:07:28.4291093 7804 10412 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2022/05/19 18:07:28.4291155 7804 10412 Shared Power status changed
2022/05/19 18:07:28.4298185 7804 9744 Agent FAILED [80240013] m_services.Add()
2022/05/19 18:07:28.4298210 7804 9744 Agent FAILED [80240013] Method failed [CAgentServiceManager::CreateServiceObjectAndAddIntoMap:2034]
2022/05/19 18:07:28.4298240 7804 9744 Agent FAILED [80240013] Method failed [CAgentServiceManager::DelayedInit:2678]
2022/05/19 18:07:28.4320422 7804 9744 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2022-05-20 05:38:31, not idle-only, not network-only
2022/05/19 18:07:28.4321369 7804 10412 Agent Initializing global settings cache
2022/05/19 18:07:28.4321382 7804 10412 Agent WSUS server: https://wsus.****.com:8531
2022/05/19 18:07:28.4321390 7804 10412 Agent WSUS status server: https://wsus.****.com:8531
2022/05/19 18:07:28.4321397 7804 10412 Agent Alternate Download Server: https://wsus.****.com:8531
2022/05/19 18:07:28.4321404 7804 10412 Agent Fill Empty Content Urls: No
2022/05/19 18:07:28.4321411 7804 10412 Agent Target group: (Unassigned Computers)
2022/05/19 18:07:28.4321418 7804 10412 Agent Windows Update access disabled: No
2022/05/19 18:07:28.4321426 7804 10412 Agent Do not connect to Windows Update Internet locations: No
2022/05/19 18:07:28.4377949 7804 9744 Agent Initializing Windows Update Agent
2022/05/19 18:07:28.4378744 7804 9744 DownloadManager Download manager restoring 0 downloads
2022/05/19 18:07:28.4379256 7804 9744 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
2022/05/19 18:07:28.4384813 7804 10412 IdleTimer IdleTimer::NetworkStateChanged. Network connected? Yes
2022/05/19 18:07:28.4386238 7804 9744 Agent FAILED [80248014] GetServiceObject couldn't find service '7971F918-A847-4430-9279-4A52D1EFE18D'.
2022/05/19 18:07:28.4386259 7804 9744 Agent FAILED [80248014] Method failed [CAgentServiceManager::GetServiceObject:1902]
2022/05/19 18:07:28.4402617 10180 10220 ComApi * START * Federated Search ClientId = UpdateOrchestrator (cV: 1gremccN60WdzPgl.1.1.0)
2022/05/19 18:07:28.4419423 7804 9744 IdleTimer WU operation (SR.UpdateOrchestrator ID 1) started; operation # 6; does use network; is not at background priority
2022/05/19 18:07:28.4420697 7804 19900 Agent Processing auto/pending service registrations and recovery.
2022/05/19 18:07:28.4446142 7804 6524 DownloadManager Received power state change notification: Old: <unknown>; New: AC.
2022/05/19 18:07:28.4446156 7804 6524 DownloadManager Power state changed from <unknown> to AC.
2022/05/19 18:07:28.4512802 7804 19900 SLS Get response for service 9482F4B4-E343-43B6-B170-9A65BC822C77 - forceExpire[False] asyncRefreshOnExpiry[False]
2022/05/19 18:07:28.4513720 7804 19900 SLS Retrieving SLS response from server...
2022/05/19 18:07:28.4515989 7804 19900 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17763.2458/0?CH=19&L=en-US&P=&PT=0x7&WUA=10.0.17763.2237&MK=Dell+Inc.&MD=PowerEdge+R240 and send SLS events.
2022/05/19 18:07:30.3604921 7804 19900 Misc Cert chain length check failed, length=2
2022/05/19 18:07:30.3604933 7804 19900 WebServices Certificate failed SSL intermediate CA check.
2022/05/19 18:07:30.3683392 7804 19900 SLS Complete the request URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17763.2458/0?CH=19&L=en-US&P=&PT=0x7&WUA=10.0.17763.2237&MK=Dell+Inc.&MD=PowerEdge+R240 with [00000000] and http status code[200] and send SLS events.
2022/05/19 18:07:30.3683450 7804 19900 SLS * Potential Failover Scenario *
2022/05/19 18:07:30.3716909 7804 19900 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
2022/05/19 18:07:30.3852701 7804 19900 Misc Infrastructure signed: Yes
2022/05/19 18:07:30.3889472 7804 19900 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP48C6.tmp with dwProvFlags 0x00000080:
2022/05/19 18:07:30.3959740 7804 19900 Misc Infrastructure signed: Yes
2022/05/19 18:07:30.3965118 7804 19900 SLS Send SLS Discovery Validation [0] event [00000000].
2022/05/19 18:07:30.3965173 7804 19900 SLS SLS Response was invalid for service 9482F4B4-E343-43B6-B170-9A65BC822C77 - HTTPStatusCode[200]
2022/05/19 18:07:30.3965224 7804 19900 Misc FAILED [80245006] Method failed [CSLSEndpointProvider::GetWUClientData:2232]
2022/05/19 18:07:30.3965245 7804 19900 Misc FAILED [80245006] Method failed [CSLSEndpointProvider::GetSecondaryServicesEnabledState:1686]
2022/05/19 18:07:30.3965267 7804 19900 Agent FAILED [80245006] Method failed [CAgentServiceManager::DetectAndToggleServiceState:2827]
2022/05/19 18:07:30.3965293 7804 19900 Agent FAILED [80245006] Failed to resolve federated serviceId 9482F4B4-E343-43B6-B170-9A65BC822C77
2022/05/19 18:07:30.3965343 7804 19900 Agent FAILED [80245006] Failed to execute service registration call {CC02CE63-BCA4-47F9-B66A-60BBF4F34715} (cV: 1gremccN60WdzPgl.1.1.0.1)
2022/05/19 18:07:30.3965464 7804 19900 IdleTimer WU operation (SR.UpdateOrchestrator ID 1, operation # 6) stopped; does use network; is not at background priority
2022/05/19 18:07:30.4108670 10180 9348 ComApi * END * Federated Search failed to process service registration, hr=0x80245006 (cV = 1gremccN60WdzPgl.1.1.0)
2022/05/19 18:08:14.1985790 7804 9744 Agent FAILED [80248014] GetServiceObject couldn't find service '7971F918-A847-4430-9279-4A52D1EFE18D'.
2022/05/19 18:08:14.1985811 7804 9744 Agent FAILED [80248014] Method failed [CAgentServiceManager::GetServiceObject:1902]
2022/05/19 18:08:14.1998103 10180 10220 ComApi * START * Federated Search ClientId = UpdateOrchestrator (cV: PJ1EXbO//02luGfN.1.1.0)
2022/05/19 18:08:14.2003750 7804 9744 IdleTimer WU operation (SR.UpdateOrchestrator ID 2) started; operation # 12; does use network; is not at background priority
2022/05/19 18:08:14.2004063 7804 19900 IdleTimer WU operation (SR.UpdateOrchestrator ID 2, operation # 12) stopped; does use network; is not at background priority
2022/05/19 18:08:14.2008593 10180 13528 ComApi Federated Search: Starting search against 1 service(s) (cV = PJ1EXbO//02luGfN.1.1.0)
2022/05/19 18:08:14.2009094 10180 13528 ComApi * START * Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7, Flags: 0X40010010 (cV = PJ1EXbO//02luGfN.1.1.0.0)
2022/05/19 18:08:14.2015897 7804 9744 IdleTimer WU operation (CSearchCall::Init ID 3) started; operation # 15; does use network; is not at background priority
2022/05/19 18:08:14.2016264 7804 9744 Reporter OS Product Type = 0x00000007
2022/05/19 18:08:14.2108714 7804 9744 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 3]
2022/05/19 18:08:14.2108805 7804 9744 Agent Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is not in sequential scan list
2022/05/19 18:08:14.2108849 7804 9744 Agent Added service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 to sequential scan list
2022/05/19 18:08:14.2110824 7804 8884 Agent Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is in sequential scan list
2022/05/19 18:08:14.2122912 7804 596 Agent * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 3]
2022/05/19 18:08:14.2133830 7804 596 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 3 (cV = PJ1EXbO//02luGfN.1.1.0.0.2)
2022/05/19 18:08:14.2133847 7804 596 Agent Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
2022/05/19 18:08:14.2133874 7804 596 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsInstalled=0 and DeploymentAction='OptionalInstallation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2022/05/19 18:08:14.2133896 7804 596 Agent ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2022/05/19 18:08:14.2133903 7804 596 Agent Search Scope = {Machine}
2022/05/19 18:08:14.2133925 7804 596 Agent Caller SID for Applicability: S-1-5-21-2305780723-2706142090-1586038376-1633
2022/05/19 18:08:14.2133931 7804 596 Agent ProcessDriverDeferrals is set
2022/05/19 18:08:14.2139138 7804 596 Agent Blocking Windows content for WUfB
2022/05/19 18:08:14.2869790 7804 596 Misc Got WSUS Client/Server URL: https://wsus.****.com:8531/ClientWebService/client.asmx""
2022/05/19 18:08:14.2886345 7804 596 ProtocolTalker WSUS certificate store is empty
2022/05/19 18:08:14.2886375 7804 596 WebServices WSUS TLS cert-pinning mandatory: No
2022/05/19 18:08:14.2886389 7804 596 WebServices Proxy Behavior set to 2 for service url https://wsus.****.com:8531/ClientWebService/client.asmx
2022/05/19 18:08:14.2915444 7804 596 Driver Skipping printer driver 4 due to incomplete info or mismatched environment - HWID[(null)] Provider[EPSON] MfgName[EPSON] Name[Epson ESC/P-R V4 Class Driver] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
2022/05/19 18:08:14.2915471 7804 596 Driver Skipping printer driver 6 due to incomplete info or mismatched environment - HWID[(null)] Provider[Microsoft] MfgName[Microsoft] Name[Remote Desktop Easy Print] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
2022/05/19 18:08:14.2915500 7804 596 Driver Skipping printer driver 10 due to incomplete info or mismatched environment - HWID[microsoftmicrosoft_musd] Provider[Microsoft] MfgName[Microsoft] Name[Microsoft enhanced Point and Print compatibility driver] pEnvironment[Windows NT x86] LocalPrintServerEnv[Windows x64]
2022/05/19 18:08:14.6196018 7804 596 ProtocolTalker ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://wsus.****.com:8531/ClientWebService/client.asmx
2022/05/19 18:08:14.6197106 7804 596 ProtocolTalker OK to reuse existing configuration
2022/05/19 18:08:14.6197134 7804 596 ProtocolTalker Existing cookie is valid, just use it
2022/05/19 18:08:14.6197143 7804 596 ProtocolTalker PTInfo: Server requested registration
2022/05/19 18:08:14.6363140 7804 596 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2022/05/19 18:08:15.2778728 7804 596 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 16; does use network; is at background priority
2022/05/19 18:08:15.2779674 7804 596 WebServices Auto proxy settings for this web service call.
2022/05/19 18:08:15.2908264 7804 596 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 16) stopped; does use network; is at background priority
2022/05/19 18:08:15.2919329 7804 596 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2022/05/19 18:08:15.3116945 7804 596 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 17; does use network; is at background priority
2022/05/19 18:08:15.3232160 7804 596 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 17) stopped; does use network; is at background priority
2022/05/19 18:08:15.3232231 7804 596 ProtocolTalker SyncUpdates round trips: 2
2022/05/19 18:08:15.3271237 7804 596 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2022/05/19 18:08:15.3319339 7804 596 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2022/05/19 18:08:15.4433224 7804 596 Agent Found 0 updates and 83 categories in search; evaluated appl. rules of 268 out of 699 deployed entities
2022/05/19 18:08:15.4483824 7804 596 Agent * END * Finding updates CallerId = UpdateOrchestrator, Id = 3, Exit code = 0x00000000 (cV = PJ1EXbO//02luGfN.1.1.0.0.2)
2022/05/19 18:08:15.4512080 7804 596 IdleTimer WU operation (CSearchCall::Init ID 3, operation # 15) stopped; does use network; is not at background priority
2022/05/19 18:08:15.4665903 10180 9348 ComApi RESUMED Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = PJ1EXbO//02luGfN.1.1.0.0)
2022/05/19 18:08:15.4669832 10180 9348 ComApi * END * Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = PJ1EXbO//02luGfN.1.1.0.0)
2022/05/19 18:08:15.4671459 10180 13528 ComApi * END * All federated searches have completed. Jobs = 1, Succeeded = 1, ClientId = UpdateOrchestrator (cV = PJ1EXbO//02luGfN.1.1.1)
2022/05/19 18:08:15.4691558 10180 10220 ComApi * START * Federated Search ClientId = UpdateOrchestrator (cV: PJ1EXbO//02luGfN.1.1.1.0)
2022/05/19 18:08:15.4697318 7804 9744 IdleTimer WU operation (SR.UpdateOrchestrator ID 4) started; operation # 20; does use network; is not at background priority
2022/05/19 18:08:15.4697562 7804 19900 Agent Processing auto/pending service registrations and recovery.
2022/05/19 18:08:15.4761527 7804 19900 SLS Get response for service 9482F4B4-E343-43B6-B170-9A65BC822C77 - forceExpire[False] asyncRefreshOnExpiry[False]
2022/05/19 18:08:15.4762444 7804 19900 SLS Retrieving SLS response from server...
2022/05/19 18:08:15.4764607 7804 19900 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17763.2458/0?CH=19&L=en-US&P=&PT=0x7&WUA=10.0.17763.2237&MK=Dell+Inc.&MD=PowerEdge+R240 and send SLS events.
2022/05/19 18:08:17.0289521 7804 19900 Misc Cert chain length check failed, length=2
2022/05/19 18:08:17.0289538 7804 19900 WebServices Certificate failed SSL intermediate CA check.
2022/05/19 18:08:17.0361328 7804 19900 SLS Complete the request URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17763.2458/0?CH=19&L=en-US&P=&PT=0x7&WUA=10.0.17763.2237&MK=Dell+Inc.&MD=PowerEdge+R240 with [00000000] and http status code[200] and send SLS events.
2022/05/19 18:08:17.0361357 7804 19900 SLS * Potential Failover Scenario *
2022/05/19 18:08:17.0394510 7804 19900 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
2022/05/19 18:08:17.0453476 7804 19900 Misc Infrastructure signed: Yes
2022/05/19 18:08:17.0491184 7804 19900 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPFF17.tmp with dwProvFlags 0x00000080:
2022/05/19 18:08:17.0542548 7804 19900 Misc Infrastructure signed: Yes
2022/05/19 18:08:17.0547274 7804 19900 SLS Send SLS Discovery Validation [0] event [00000000].
2022/05/19 18:08:17.0547324 7804 19900 SLS SLS Response was invalid for service 9482F4B4-E343-43B6-B170-9A65BC822C77 - HTTPStatusCode[200]
2022/05/19 18:08:17.0547357 7804 19900 Misc FAILED [80245006] Method failed [CSLSEndpointProvider::GetWUClientData:2232]
2022/05/19 18:08:17.0547378 7804 19900 Misc FAILED [80245006] Method failed [CSLSEndpointProvider::GetSecondaryServicesEnabledState:1686]
2022/05/19 18:08:17.0547400 7804 19900 Agent FAILED [80245006] Method failed [CAgentServiceManager::DetectAndToggleServiceState:2827]
2022/05/19 18:08:17.0547426 7804 19900 Agent FAILED [80245006] Failed to resolve federated serviceId 9482F4B4-E343-43B6-B170-9A65BC822C77

Please share any ideas to check and troubleshoot.

Thank you...

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,077 questions
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Accepted answer
  1. Rita Hu -MSFT 9,626 Reputation points
    2022-05-20T08:20:47.113+00:00

    @Lalith K S
    Thanks very much for your feedback. We're glad that the question is solved now. Here's a short summary for the problem , this will help other users to search for useful information more quickly.

    Problem/Symptom:
    Device failed to get updates from WSUS Server. Error code 0x80245006

    Solution/Workaround:
    The issue was due to dual scan. Do not enable both of group Policies on the device:
    Select when Preview Builds and Feature Updates are received
    Select when Quality Updates are received

    Best regards,
    Rita

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  1. Lalith K S 46 Reputation points
    2022-05-20T08:05:07.89+00:00

    @Rita Hu -MSFT

    Based on your suggestion to check the update source, I found that the client machines were not getting updates from WSUS and the issue was due to dual scan. I set the below policies to "Not Configured" and everything is working fine now. Thanks for your input.

    • Select when Preview Builds and Feature Updates are received
    • Select when Quality Updates are received

    Regards,
    Lalith

    1 person found this answer helpful.
  2. Rita Hu -MSFT 9,626 Reputation points
    2022-05-20T02:38:18.137+00:00

    @Lalith K S
    Thanks for your posting on Q&A.

    How many devices encounter this issue? It seems that you have enabled the SSL in your environment. Please try to check the connection between the WSUS Server and the affected device.
    Open IE browser on the affected device and post the following: 

    https://WSUSServer:8531/selfupdate/iuident.cab

    You will get a .cab file if the connection is OK.
    Reference screenshot:
    203927-4.png

    In addition, please try to run the below PowerShell script on the affected devices and check the update source: 

    $MUSM = New-Object -ComObject "Microsoft.Update.ServiceManager"  
   
$MUSM.Services | select Name, IsDefaultAUService

    I noticed that the device is tried to connect the Microsoft to get updates but failed in the log file. So it is recommended to check the update source.

    Reference screenshot in my lab:
    203878-3.png

    Best regards,
    Rita

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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