Can't install Visio from O365

Evgeny Shupik 191 Reputation points
2022-05-22T08:01:25.72+00:00

Hello! Need some help - I can't download and install classic version of Visio from Office365, so I tried these steps: found Office Deployment Tool and running: setup.exe /configure configuration-Office365-x64.xml:

"Command not supported - we're sorry, we can't continue because we weren't able to download required file."

Here is my config-file:

<Configuration>

<Add OfficeClientEdition="64" Channel="Current">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
<Product ID="VisioProRetail">
<Language ID="en-us" />
</Product>
</Add>

<!-- <Updates Enabled="TRUE" Channel="Current" /> -->

<!-- <Display Level="None" AcceptEULA="TRUE" /> -->

<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->

</Configuration>

So what is the problem how do you think? Thank you for support.

Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Mikhail 16 Reputation points
    2022-05-25T09:30:22.74+00:00
    1 person found this answer helpful.
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  2. Emily Hua-MSFT 27,521 Reputation points
    2022-05-23T03:32:36.387+00:00

    Hi @Evgeny Shupik

    I will give some suggestions, you can follow them to have a check.

    • Have you installed any other of Office product on the computer before?
      If yes, we need to clean them completely first.
    • Then please make sure you are using the latest version of ODT.
    • It's also recommended to check whether any the Office 365 URLs and IP address ranges are blocked.
      Any antivirus protection software, please to temporarily quit it.
    • If nothing helps, I would like to suggest you go to My Account webpage > Office apps & devices > View apps & devices, and then select the Office and Visio to install for a test.
    • If you still encounter the same issue, please check your network.
      If conditions permit, you can change the internet connection and proxy.

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  3. Evgeny Shupik 191 Reputation points
    2022-05-25T12:06:26.713+00:00

    Thanks, it works! But there is another question - Visio is asking about activation in spite of my current Office 365 account with active Visio subscription. Why?

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