Same issue with ODT version 16.0.15028.20242 and above, an older version should work fine:
https://download.microsoft.com/download/2/7/A/27AF1BE6-DD20-4CB4-B154-EBAB8A7D4A7E/officedeploymenttool_15028-20160.exe
Can't install Visio from O365
Hello! Need some help - I can't download and install classic version of Visio from Office365, so I tried these steps: found Office Deployment Tool and running: setup.exe /configure configuration-Office365-x64.xml:
"Command not supported - we're sorry, we can't continue because we weren't able to download required file."
Here is my config-file:
<Configuration>
<Add OfficeClientEdition="64" Channel="Current">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
<Product ID="VisioProRetail">
<Language ID="en-us" />
</Product>
</Add>
<!-- <Updates Enabled="TRUE" Channel="Current" /> -->
<!-- <Display Level="None" AcceptEULA="TRUE" /> -->
<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->
</Configuration>
So what is the problem how do you think? Thank you for support.
3 answers
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Mikhail 16 Reputation points
2022-05-25T09:30:22.74+00:00 -
Emily Hua-MSFT 27,526 Reputation points
2022-05-23T03:32:36.387+00:00 I will give some suggestions, you can follow them to have a check.
- Have you installed any other of Office product on the computer before?
If yes, we need to clean them completely first. - Then please make sure you are using the latest version of ODT.
- It's also recommended to check whether any the Office 365 URLs and IP address ranges are blocked.
Any antivirus protection software, please to temporarily quit it. - If nothing helps, I would like to suggest you go to My Account webpage > Office apps & devices > View apps & devices, and then select the Office and Visio to install for a test.
- If you still encounter the same issue, please check your network.
If conditions permit, you can change the internet connection and proxy.
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- Have you installed any other of Office product on the computer before?
-
Evgeny Shupik 191 Reputation points
2022-05-25T12:06:26.713+00:00 Thanks, it works! But there is another question - Visio is asking about activation in spite of my current Office 365 account with active Visio subscription. Why?