Perdi mi telefono y no puedo acceder al autenticator

Anonymous
2022-05-31T14:50:13.957+00:00

Buen día

Perdí mi móvil y con el toda la información, incluida la aplicación de autenticator, y adicionalmente el teléfono de recuperación que tengo matriculado en la aplicación esta desactualizado. Quisiera el apoyo para saber como puedo recuperar mi cuenta ya que es la cuenta de mi pequeña empresa. tuve que usar esta cuenta personal ya que no tengo acceso con mi cuenta empresarial.

Mil gracias

Diego Nevado

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,445 questions
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dave Patrick 426K Reputation points MVP
    2022-05-31T14:51:38.437+00:00

    Q&A forum are currently English only.

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Dave Patrick 426K Reputation points MVP
    2022-05-31T15:02:32.883+00:00

    The authenticator app is nothing more than a code generator. The two factor is setup on the service provider's side so since there's not backup to recover from you'll need to use the service provider's methods of account recovery.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  3. Dave Patrick 426K Reputation points MVP
    2022-05-31T15:22:59.547+00:00

    If an account access problem then try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments