Experiencing high levels of static during MS Teams calls after recent update

Carmen Torquato IV 6 Reputation points
2022-06-01T19:29:43.293+00:00

After the most recent MS Teams update, one other coworker and I have experienced high levels of static during MS Teams calls only. The user can't hear the static, but the other caller can, and it rises and falls in volume, making it sound as if underwater.

No one else has had this issue since the update.
Headsets are working good with other programs, ie our phone system 3CX.
Phone system and MS Teams had no issues prior to update.
Noise suppression is set to high.

Any and all suggestions are appreciated.

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2 answers

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  1. S.Sengupta 14,961 Reputation points MVP
    2022-06-02T07:44:13.047+00:00
  2. Diane Zack 0 Reputation points
    2023-10-17T15:25:43.6666667+00:00

    I am the only one in my organization to have this problem. I am creating static for everyone else. I've tried taking a meeting on my phone and on my laptop in totally different locations. I am using web not the app. This is all sudden within the last month. Any ideas how to help?