Remote Desktop Services 2019 - domain users work; local users get a warning about disconnect in 60 minutes

Question

Hi,
I'm picking up the older thread
remote-desktop-services-2019-domain-users-work-local-users-get-a-warning-about-disconnect-in-60
as we're in the very same position. AD users can connect properly to the RDS server, but local admins get the warning that the session will be disconnected in 60' due to problems with the remote desktop license. We're using RDS CAL per user - but I'd never expect that local admins are limited by those licensing topics.

As suggested, we've also tried to connect with the '/admin' option in mstsc, but that does not change things. 60' later, the sessions is being disconnected.

Using a domain admin also does not show this behaviour - which is kind of expected if it also works fine for ordinary domain users.

Has anybody observed and/or solved that?

BfN, Konrad

Answer 1

Do you have a screenshot?

Answer 2

If your RDSH server and the license server are domain joined and you are using RDS User CAL, the user that log on the RDSH server has to be a Domain user because the license server will try to write the RDS license information in the user account attributes.

If the user is a local user, it's the same thing as a "workgroup" and RDS User CAL does not support workgroup environment and the license server will not be able to assign a license so the user will be "unlicensed".

Windows server 2019 has a new behavior for unlicensed users and it will disconnect users every 60 minutes.

If you want to use local users and not Domain users, you will need to use Device CAL instead of User CAL.

hth