Unable to create language in cognitive services. Fails to validate user when I checkbox the 'Responsible AI notice'. How to resolve this issue?

Nishanth Rajkumar 71

This is my first attempt at creating a cognitive service resource. When I tried to create a language(text analytics) service, There is a mandatory checkbox to be checked for acknowledging the 'Responsible AI notice'. But as soon as I check that box it gives an error message stating the following:

"Failed to validate user's role. Please ensure user has the Cognitive Services Contributor role on current subscription and deny assignment is not set for registering a feature."

I am the service administrator. There should be no permission issue with the user role. I also added the Cognitive Services Contributor role to my user role just to be sure, but the same issue persists.

romungi-MSFT 41,861 Reputation points Microsoft Employee

2022-06-06T11:46:08.77+00:00

@Nishanth Rajkumar I have tried creating a new resource in my account and it seems to work fine.
Do you happen to have another directory that is linked to your login that does not have the required access? You can confirm the same using the Switch directory option from the top right hand side of azure portal. Sometimes, I have noticed I had to switch directory when I use the same user for more than one directory.

If this is not the case, are you seeing the same issue when you logout and login to the portal and try again?
Brian Stafford 26 Reputation points

2022-06-06T13:14:48.217+00:00

I also have the same exact issue. I can create other resources, but like the OP I cannot create a Language Service. It would be great to get a resolution for this issue.
Boyana Djurovic 1 Reputation point

2022-06-06T18:40:17.703+00:00

A coworker and I are also having the same issue. Have tried to also add Cognitive Services Language Owner role, and is not working. Issue persists when logging out/in again and removing/adding both roles again.

I also can create other cognitive services resources except Language, and I only have one directory so switching directories is not an option.
romungi-MSFT 41,861 Reputation points Microsoft Employee

2022-06-07T05:00:21.94+00:00

@Boyana Djurovic @Brian Stafford @Nishanth Rajkumar Could you provide the regions that you have tried to create these resources? I am checking internally to understand if there is any known issue. Will get back to you soon.
Nishanth Rajkumar 71 Reputation points

2022-06-07T05:09:44.443+00:00

@romungi-MSFT No, I don't have another directory linked to this account. I only have one default directory which has full access.
I have tried logging out and logging in as well. But the issue remains
Nishanth Rajkumar 71 Reputation points

2022-06-07T05:11:15.433+00:00

@romungi-MSFT I have tried this with the 'East US' and 'Central India' regions.
Nishanth Rajkumar 71 Reputation points

2022-06-07T05:15:36.63+00:00

@Boyana Djurovic when you created other cognitive resources, were you able to check the 'Responsible AI' checkbox without any user role validation error?
Could you please the share what roles you added to your user role to make it work
Brian Stafford 26 Reputation points

2022-06-07T12:14:14.15+00:00

@Nishanth Rajkumar I was able to create other cognitive resources and check the 'Responsible AI' checkbox without error.

Accepted answer

Travis Sharp 76 Reputation points Microsoft Employee

2022-11-24T00:59:53.377+00:00

Under certain circumstances the error will still happen if you have particular Deny permissions setup on your subscription. To manually approve this through the azure cli, you can do the following.

az provider register -n Microsoft.CognitiveServices
... wait for the resource provider to register ...

az feature register --name LegalTerms.TextAnalytics.TAForPIIRAITermsAccepted --namespace Microsoft.CognitiveServices
... wait for the feature to register ...

Use this to validate the feature is ready:
az feature show --name LegalTerms.TextAnalytics.TAForPIIRAITermsAccepted --namespace Microsoft.CognitiveServices

Run this again ...
az provider register -n Microsoft.CognitiveServices

This should be the commands needed to accept the 'Responsible AI' terms without using the user interface. It may take some time for the resource provider and feature to fully register / update before you can create the resource in the portal.
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1 additional answer

Nishanth Rajkumar 71 Reputation points

2022-06-07T08:00:54.27+00:00

UPDATE!

The issue is Resolved. I had to first set up the 'Cognitive services multi-service account'.
After that, I was able to create the Language service resource.

When creating the 'Cognitive services multi-service account' the 'Responsible AI notice' checkbox shows up but does not give the user role validation error.

The Cognitive services multi-service account resource:

'Responsible AI notice' checkbox when creating the multi-service account resource:
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3 people found this answer helpful.
Brian Stafford 26 Reputation points

2022-06-07T12:30:33.633+00:00

It's great you found a work-around to the issue. Similar to you, I had created another resource where I had to check the 'Responsible AI' checkbox and I was able to do so without error. Upon reading your answer, I tried again to create a 'Language Service' and I was successful. Thank you!

However, this is still a work-around. Ideally, I would love to see Microsoft actually fix the underlying issue so we don't need to spend days trying to get it to work and then to stumble upon a work-around by happenstance.

romungi-MSFT 41,861 Reputation points Microsoft Employee

2022-06-07T14:55:50.953+00:00

@Boyana Djurovic @Brian Stafford @Nishanth Rajkumar Thanks for reporting this and posting the workaround. The issue & a fix is identified by the team and the fixes should start rolling out to all regions tonight and all regions should be fixed by the end of this week. Thanks again!!

romungi-MSFT 41,861 Reputation points Microsoft Employee

2022-06-09T04:43:20.943+00:00

@Boyana Djurovic @Brian Stafford @Nishanth Rajkumar The fix is now rolled out to all regions. Could you please check and confirm if you are able to create a language resource successfully?

Nishanth Rajkumar 71 Reputation points

2022-06-10T04:41:40.757+00:00

@romungi-MSFT yes, now I am able to create language resources without the workaround

Brian Stafford 26 Reputation points

2022-06-10T13:29:53.36+00:00

I am also able to create a Language resource without the workaround.
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