Not Able to switch to Azure Tenant/Directory because of MFA approval not coming.

Question

Hi Team,

I have created a Personal Directory in Azure portal and MFA is enabled for that directory.

But due to some reason, the MFA approval request is not coming and for that I am not able to login through that directory.

I can't disable the Azure MFA without login to that tenant also.

And this is my own directory, I am the sole admin of that directory. And no one has access to disable MFA

Can some suggest any solution as I am stuck right now.

Thank you

Answer 1

Hi @Uddin Ahmed, Mustaf • Thank you for reaching out.

This is a lockout scenario as you don't have a break-glass account (any other user account with MFA disabled) to sign in to Azure and disable MFA. In this case, the only option you have is to open a support ticket. They will then engage the Data Protection team, who will require some evidence that will prove your ownership of the Azure Account and unblock you.

As you can't access the Azure portal, you need to call the customer service number for your country/region or use a different tenant to open a support ticket via the Azure portal. If you can share the ID of the subscription associated with your tenant to the email address mentioned in the below comment, I will get one-time free support enabled for you.

Also, please go through Manage emergency access accounts in Azure AD to configure the break-glass account so that going forward, you don't lock yourself out.

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Answer 2

Hi @Uddin Ahmed, Mustaf ,

You could check the following troubleshooting guide.

https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/troubleshoot-azure-mfa-issue

If it doesn't help to solve the problem, you can create a support ticket.

https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot