Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,457 questions
System Center 2019 DPM Administraton Console crashes when wanting to access the Management option (mmc error)
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Trucco, Leandro
1
Reputation point
I have a server with Windows Server 2019 Standard and System Center Data Protection Management 2019 installed, everything was working great. 10 days ago I updated through Windows update the following:
- 2022-07 Cumulative Update Preview for Windows Server 2019 (1809) for x64-based Systems (KB5015880)
- Update Rollup 4 for System Center 2019 - Data Protection Manager (KB5014054)
After the installation, I restarted the server as requested, but when I started, the Rollup 4 update appeared with an installation error, I ran it again from Windows Update and it was finally installed correctly. Restart the server again to start System Center cleanly and everything worked perfectly except that when trying to access the Management part (where you can see the installed agents, the disk space occupied and the library, magazines and tapes), the console did not finishes loading that part and the administration console closes.
This is the error that it shows me in the Windows Event Viewer:
Log Name: Application
Source: MSDPM
Date: 7/28/2022 9:49:02 AM
Event ID: 999
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ServidorDPM.dominio
Description:
The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
An unexpected error caused a failure for process 'mmc'. Restart the DPM process 'mmc'.
Problem Details:
<FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>7/28/2022 12:49:02 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ArgumentOutOfRangeException</ExceptionType><ExceptionMessage>Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index</ExceptionMessage><ExceptionDetails>System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.Collections.SortedList.GetByIndex(Int32 index)
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.AgentCollection.get_Item(Int32 index)
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.InstalledAgent.get_UpgradeAvailable()
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ConfigurationPage.AgentManagementTab.BuildListViewItemsToDisplay(ProductionServerDictionary updatedServers, Hashtable& itemsToDisplayHash, Int32& numItemsChanged)
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ConfigurationPage.AgentManagementTab.RefreshItems()
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.RaiseUpdatedProtectionStatus(Object unUsed)</ExceptionDetails></FatalServiceError>
The message resource is present but the message was not found in the message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSDPM" />
<EventID Qualifiers="0">999</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-07-28T12:49:02.904069400Z" />
<EventRecordID>433777</EventRecordID>
<Channel>Application</Channel>
<Computer>ServidorDPM.dominio</Computer>
<Security />
</System>
<EventData>
<Data>An unexpected error caused a failure for process 'mmc'. Restart the DPM process 'mmc'.
Problem Details:
<FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>7/28/2022 12:49:02 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ArgumentOutOfRangeException</ExceptionType><ExceptionMessage>Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index</ExceptionMessage><ExceptionDetails>System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.Collections.SortedList.GetByIndex(Int32 index)
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.AgentCollection.get_Item(Int32 index)
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.InstalledAgent.get_UpgradeAvailable()
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ConfigurationPage.AgentManagementTab.BuildListViewItemsToDisplay(ProductionServerDictionary updatedServers, Hashtable& itemsToDisplayHash, Int32& numItemsChanged)
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ConfigurationPage.AgentManagementTab.RefreshItems()
at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.RaiseUpdatedProtectionStatus(Object unUsed)</ExceptionDetails></FatalServiceError>
</Data>
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</EventData>
</Event>
---------------------------------------------------------
I wanted to know if this is the product of the first Rollup 4 installation failure that corrupted some files, which caught my attention since the second time I installed it did it correctly.
Perhaps some bug caused by the Rollup and that Microsoft is not aware of yet?
Anyway, I would appreciate if someone can help me to solve this since reinstalling everything from scratch is not an option due to the number of protection groups we currently have. I make it clear that except for the mmc error, the DPM is working correctly; both doing recovery points on disk and backups on tape.
I am currently using the Management part through Powershell... but it is not the solution.