System crashes or not responding when you duplicate an Advanced Financial report in General Ledger
This article provides a resolution for the crash or not responding issue when you duplicate an Advanced Financial report in General Ledger in Microsoft Dynamics GP.
Applies to: Microsoft Dynamics GP
Original KB number: 2472399
Microsoft Dynamics GP crashes or not responding when you try to copy or duplicate Advanced Financial (AFA) Reports. The system also crashed when you try to make a change to the report.
This issue is caused by a corrupt dictionary such as the Reports.dic or Forms.dic.
Use the steps below to test if the dictionaries are corrupt:
Ask all users to exit Microsoft Dynamics GP and make a current restorable backup.
Rename both dictionaries to determine if one or both of these are causing the issue. Navigate to the GP code folder and right-click on the Reports.dic and rename it to ReportsOld.dic and right-click on the Forms.dic and rename it to FormsOld.dic.
The default installation path is: C:\Program Files\Microsoft Dynamics\GP
More detailed steps are provided in the articles below:
Now test duplicating the AFA report again to see if the issue still happens. If Microsoft Dynamics GP continues to crash or not respond, then one or both of these dictionaries are corrupt. (If one of the dictionaries isn't causing the issue, you can put it back.)
If the issue still persists, you can also test to see if the Dynamics.dic is corrupt. To do this, rename the Dynamics.dic to DynamicsOld.dic and then copy over the Dynamics.dic from a different workstation, or install a new Microsoft Dynamics GP code folder to test with.