blue screen need help !! BCCode:116 BCP1: FFFFFA80019604E0 BCP2: FFFFF880048C07F8 BCP3:

Question

Blue screen need help !! BCCode: 116 BCP1: FFFFFA80019604E0 BCP2: FFFFF880048C07F8 BCP3: 0000000000000000 BCP4: 0000000000000002

Additional information about the problem:

  BCCode: 116

  BCP1: FFFFFA80019604E0

  BCP2: FFFFF880048C07F8

  BCP3: 0000000000000000

  BCP4: 0000000000000002

  OS Version: 6_1_7601

  Service Pack: 1_0

  Product: 768_1

السلام عليكم 

Blue screen when if i play youtube video  only in google chrome  ....  internet explorer works..

also when i play video Mp4 by lecteur windows media player and also when i try to install skype

Answer 1

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the blue screen indicates an issue with your hardware, first you can install an anti-virus and scan the system, then update the drivers and windows because sometimes this is caused by outdated drivers and of nothing of the above worked it you can have your device checked by the maintenance team to make sure there is nothing wrong in the hardware because something might be overheated or a malfunction with the RAM