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Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.
I understand the issue you have, there is nothing to worry I am here to help, may I know more about the issue you are getting on your device? can you provide a screenshot of the problem, please? In addition, I'd appreciate it if you could summarize the troubleshooting actions you've previously completed to avoid repeating them.
Let me know how it goes and I hope that helps.
Bernard