VIDEO_DXGKRNL_FATAL_ERROR

Question

hello i have a problem i just got a blue screen and the stop code is VIDEO_DXGKRNL_FATAL_ERROR

Answer 1

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today..

See if your computer is creating minidump files.

To find these files, this is the path "C:\Windows\Minidump".

First copy and paste all the minidump files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

Choose to share or right click and get the share link.

Please post the link to the ZIP file here so it can be reviewed.

Answer 2

https://drive.google.com/drive/folders/1aqLjOGkuWdap0YRy7x_IpXQ1P9jMjKKC?usp=drive_link

Answer 3

Access to the link is private, please set it to public

Answer 4

I am sorry about that

https://drive.google.com/drive/folders/1aqLjOGkuWdap0YRy7x_IpXQ1P9jMjKKC?usp=sharing

Answer 5

The minidump files indicates that the cause of the BSOD is "nvlddmkm.sys" which is an NVIDIA driver.

Are you using an app like NVIDIA Broadcaster? If so, please uninstall and test to see if the problem occurs.

Also uninstall the current graphics card driver using DDU tool, go to the nvidia website and search for the driver before the last one released, download and install it.

https://www.nvidia.com/Download/Find.aspx?lang=...

___________________________________________________________

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

___________________________________________________________