مشكلة في استعادة الوصول إلى حساب الأوت لوك بعد إعادة تثبيت Microsoft Authenticator

Question

مرحبًا، لدي مشكلة في الوصول إلى حساب الأوت لوك الخاص بي الذي يستخدم التحقق الثنائي. تم حذف تطبيق Microsoft Authenticator من جهازي، وعندما قمت بتثبيته مجددًا، طلب مني إدخال رمز المصادقة للتحقق من الحساب. الآن، لا أستطيع تفعيل رمز المصادقة لحساب الأوت لوك الخاص بي لمؤسستي، والذي يعمل بدومين مدفوع، حيث لا توجد لدي طريقة أخرى للمصادقة سوى الثنائية. هل من حلول ممكنة لاستعادة الوصول إلى حسابي؟

Answer 1

Hey there! Nice to meet you!

Based on your description, according to Microsoft Agent | Moderator Trish-N: https://answers.microsoft.com/thread/24dd068a-8cd2-4112-b4d7-c3247b4e84e5

"If it is a business account, do you have another authentication method or sign in another way when it requires code?

If no, please confirm if you have another global administrator in your tenant. If you do, please use the other admin account to reset your authenticator.

If you are the only global administrator, then you need to involve MS data protection team.

To further resolve this, Microsoft’s data protection support team will need to step in. A technical support engineer can help you to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

As forum moderators, we don’t have access to the backend systems to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft’s support team directly.

If you cannot login to admin center to raise a ticket, please follow the article to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl