Recovering My Microsoft Account

Question

Hello

I understand that Microsoft relies on the account recovery form. However, I have already completed and submitted the recovery form many times over the years. Each time, I successfully entered the verification code that was sent to me, but my recovery request was rejected because the information I provided was considered insufficient.

The account is more than 10 years old, and unfortunately I no longer remember enough historical information to satisfy the automated recovery system.

I would like to emphasize that:

• I know the account address: ******@hotmail.com.
• I know the account password.
• I used the account successfully for many years on my Android phone.
• The problem started after I signed into the account on another mobile phone.
• After that, I lost access on both phones.
• The recovery phone number is no longer available to me.
• I have submitted multiple recovery requests, but they were rejected because the information provided was not considered sufficient.
• I am still using the same original phone on which the account was previously active.

Given these circumstances, I would appreciate any alternative method that would allow me to verify my ownership of the account and regain access.

Thank you for your assistance.

Answer 1

Hello

I completely understand how difficult it can be to recover an old Hotmail account, especially when there isn’t enough historical information for the automated recovery system to verify ownership. Based on the details you provided, it’s clear that you have already completed all the standard recovery steps, yet your requests continue to be rejected due to “insufficient information.”

According to what you explained:

• You know the exact email address of the account.
• You still remember the original password.
• You used the account for many years on your Android device.
• The issue started only after signing in on another mobile device.
• You no longer have access to the recovery phone number.
• You submitted multiple recovery forms, all rejected.
• You still have the original device where the account was previously active.

These points strongly indicate that you are the legitimate owner of the account, but the automated system is unable to verify ownership due to missing historical data.

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What you can do now:

1. Submit the recovery form again with more detailed information

Even if you tried before, include as much accurate information as possible, such as:

• Folder names inside your mailbox (Inbox, Sent, Drafts).
• Email addresses you used to contact frequently.
• Any old passwords you remember.
• Services where the account was used (Skype, Xbox, OneDrive).
• An approximate date when the account was created.

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2. Contact Microsoft Support directly

Since the account is more than 10 years old, you may need a manual review by the support team.

Ask them to:

• Perform a manual ownership verification.
• Override the automated recovery system.
• Re-sync old account data.

Make sure to mention clearly that:

• You know the password.
• You used the account on the same device for years.
• You lost access to the recovery phone number.
• Multiple recovery attempts were rejected.

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3. Use your old device as proof of ownership

Since you still have the original phone where the account was previously logged in, this is considered strong evidence of ownership.

Mention this clearly when contacting support.

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Conclusion

The automated recovery system relies heavily on historical data, and for very old accounts, this information may no longer be available. In such cases, the best option is to request a manual review from Microsoft Support and provide all the evidence you listed.

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If you want, I can also prepare a fully‑formatted message for you to send directly to Microsoft Support.

Just tell me and I’ll write it for you.