Email Server Error Code Crm.80042f09.UserNotAssignedRoles after selecting Test & Enable Mailbox on a mailbox record
This article provides a resolution for the Crm.80042f09.UserNotAssignedRoles error code that occurs after you select the Test & Enable Mailbox button on a mailbox record in Microsoft Dynamics 365.
Applies to: Microsoft Dynamics CRM
Original KB number: 4014646
When you select the Test & Enable Mailbox button on a mailbox record in Microsoft Dynamics 365, the following alert is logged and Appointment, Contacts, and Tasks synchronization fails:
Appointments, contacts, and tasks can't be synchronized for the mailbox <Mailbox Name> because the mailbox user doesn't have sufficient permissions on this mailbox.
Email Server Error Code: Crm.80042f09.UserNotAssignedRoles
If you select to view the Details, the following additional details are shown:
T:1738ActivityId: <ID> >Exception : Unhandled Exception: Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to retrieve the sync state : Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=18.104.22.168, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: <GUID> Detail: <ID> -2147209463 SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: <GUID>...
A Microsoft Dynamics 365 security role is not assigned to the user.
Assign a Microsoft Dynamics 365 security role to the user. For step by instructions for how to assign a security role, see Create users and assign security roles.