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Office 2016 support for CRM for Outlook 2013

This article provides a solution to an error that occurs when the CRM 2013 for Outlook client is failing to install in Outlook 2016.

Applies to:   Microsoft CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2016 Service Pack 1
Original KB number:   3204403

Symptoms

The CRM 2013 for Outlook client is failing to install in Outlook 2016 with the following error message:

"The installation has failed. Setup cannot continue because Microsoft Office Outlook is not installed"

Resolution

To resolve, follow the steps below:

Step 1: Install Dynamics CRM 2013 for Microsoft Office Outlook (Outlook Client)

Step 2: Install Service Pack 1 for Microsoft Dynamics CRM 2013

Step 3: Install Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1

Step 4: Install Critical Update for Microsoft Dynamics CRM 2013 Service Pack 1

More information

The following error will appear in the CRM for Outlook logs:

15:51:03| Info| Error while obtaining outlook.exe path from MSI component information: 1607.

15:51:03| Info| Error while obtaining outlook.exe path from MSI component information: 1607.

15:51:03|Warning| Error OutlookError

15:51:03| Info| Setup cannot continue because Microsoft Office Outlook is not installed.