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The topic analytics pane provides a view into the performance of an individual topic and how it can be improved.
To display the topic analytics pane, open the desired topic from the Topics page, and select More > Analytics.
Analytics are only available for topics associated with an analytics session.
Bilješka
In classic chatbot analytics, you can also select the Detail link for the topic in one of the following charts on the Summary or Customer Satisfaction tabs:
The topic details page includes various charts with graphical views of a topic's key performance indicators. For information about each chart, see:
The Topic summary charts summarize the topic's performance indicators for the specified time period and the percent change over the period.
| Description | Details |
|---|---|
| Total sessions | The total number of sessions within the specified time period. |
| Average CSAT | The average customer satisfaction (CSAT) survey score for the specified time period. |
| Resolution rate | The percentage of engaged sessions that are resolved. |
| Escalation rate | The percentage of engaged sessions that are escalated. |
| Abandon rate | The percentage of engaged sessions that are abandoned. |
The Impact summary charts summarize the effects of the topic on key performance indicators for the specified time period.
| Description | Details |
|---|---|
| CSAT impact | The topic's customer satisfaction impact score. The customer satisfaction impact score is the overall average CSAT survey score including the topic minus the overall average CSAT survey score excluding the topic. |
| Resolution rate impact | The topic's resolution-rate impact score. The resolution-rate impact score is the overall resolution rate including the topic minus the resolution rate excluding the topic. |
| Escalation rate impact | The topic's escalation-rate impact score. The escalation-rate impact score is the overall escalation rate including the topic minus the escalation rate excluding the topic. |
| Abandon rate impact | The topic's abandon-rate impact score. The abandon-rate impact score is the overall abandon rate including the topic minus the abandon rate excluding the topic. |
The Topic volume by day chart provides a graphical view of the number of sessions for the topic over the specified time period.
Obučavanje
Modul
Manage topics in Microsoft Copilot Studio - Training
This module you're introduced to the basic principles of topics such as trigger phrases and conversation paths and how to create them.
Certifikacija
Microsoft Certified: Fabric Analytics Engineer Associate - Certifications
As a Fabric analytics engineer associate, you should have subject matter expertise in designing, creating, and deploying enterprise-scale data analytics solutions.
Dokumentacija
Analyze your agent's customer satisfaction metrics - Microsoft Copilot Studio
Use AI-driven analytics in Microsoft Copilot Studio to understand how well customers are interacting with your agent and identify areas for improvement.
Review and improve agent effectiveness - Microsoft Copilot Studio
Use the upgraded analytics page in Copilot Studio to improve how well your agent responds to user questions. Review user feedback, knowledge source use, and the outcomes of conversations between your agent and your users.
Analyze agent performance and usage - Microsoft Copilot Studio
The Summary analytics page shows you the scope of analytics, clustered with AI technology, so you can instantly see what topics and agents you should consider improving.