Align certification profile and Learn profile accounts

Why it’s important to align your accounts

Aligning your Microsoft certification profile with your Learn profile allows you to connect the two for easy access to all your learning information and activities. It’s also a necessary step in our recent Learn platform upgrade. To align your certification and Learn profiles, the personal Microsoft account (MSA) used in each profile must match.

If you use a different personal Microsoft account (MSA) on Microsoft Learn than the one you use to sign into your Microsoft certification profile, you won’t be able to connect your certification profile to your Learn profile. Aligning, or using the same personal Microsoft email account (MSA) for both profiles, solves this issue. There are two ways to align your profiles:

1. Change the personal account on your certification profile to match your Learn profile (recommended) or
2. Change the personal account on your Learn profile to match your certification profile.

How to align your certification and Learn profiles for connection

Change the personal Microsoft account (MSA) associated with your certification profile to match Learn (recommended)

1. Go to the Microsoft Certification Support forum.
2. Click on "Ask a Question" at the top of the page.
3. Submit a request to change the personal account (MSA) associated with your Certification profile.
4. An agent will engage you in a Private Messaging session to verify your personal information.
5. Once your request has been processed, log into Learn using the personal account (MSA) associated with your Learn profile.
6. Visit Connect a certification profile to Learn to complete the profile connection process.

Change the personal account on your Learn profile to align with your certification profile

You can only have one personal account (MSA) associated with your Learn profile at a time. To change it, you must use an alternate work or school (Microsoft Entra) account to sign in, remove the current personal account, and add the one matching your certification profile. If you don’t have an alternate work or school account, change the personal account on your certification profile to align with your Learn profile or create a new Learn profile using the same personal account as your certification profile.

• If you already have one or more work or school (Microsoft Entra) accounts associated with your Learn profile:
  1. Sign in to Learn using a work or school (Microsoft Entra) account.
  2. Go to the “settings” page in your Learn profile.
  3. Under the Account management section, remove your current personal account (MSA).
  4. Select “Add account” and sign in with the personal account (MSA) used for your Certification Profile.
  5. Sign out of Microsoft Learn.
  6. Sign into Microsoft Learn with your newly added personal account (MSA).
  7. Visit Connect a certification profile to Learn to complete the certification profile connection process.
• If you don’t have a work or school (Microsoft Entra) address associated with your Learn account but are able to add one:
  1. Sign in to Learn with your current personal account (MSA).
  2. Go to the “settings” page in your Learn profile.
  3. Under the “Account management” section, select “Add account”.
  4. Sign in with your work or school (Microsoft Entra) email account to add it to your Learn profile.
  5. Sign out of Microsoft Learn.
  6. Sign back into Microsoft Learn using your work or school (Microsoft Entra) account.
  7. Return to the “Account management” section and remove your personal account (MSA).
  8. Select “Add account” and sign in with the personal account (MSA) that you use for your certification profile to add it to your Learn profile.
  9. Sign out of Microsoft Learn.
  10. Sign into Microsoft Learn with your newly added personal account (MSA).
  11. Complete the certification profile connection process. Visit Connect a certification profile to Learn for instructions.
  12. (Optional) Remove your work or school (Microsoft Entra) account.