Official Collection

MB-910: Dynamics 365 (CRM) Fundamentals - Video Series

We are excited to provide you with links to our MB-910: Dynamics 365 (CRM) Fundamentals instructor-led course in a modular, video-based format that provides you with the flexibility and control over your learning experience. These links lead to the course modules that are currently hosted on Microsoft Learn Shows

Official collection by Microsoft

Items in this collection

Explore Dynamics 365 customer engagement apps and their core capabilities (1 of 5)

You'll learn about Microsoft Dataverse, get an overview of Dynamics 365 customer engagement apps, and learn about common capabilities

Learn the fundamentals of Dynamics 365 Customer Insights (2 of 5)

This video introduces learners to the core capabilities of Dynamics 365 Customer Insights - Journeys. It also covers Dynamics 365 Customer Insights - Data. Together these apps make up the Dynamics 365 Customer Insights product. You also learn about other marketing apps to manage marketing activities successfully and effectively.

Learn the fundamentals of Dynamics 365 Sales, including Microsoft Sales Copilot (3 of 5)

You'll learn about the core product capabilities and other tools that you can use to successfully and effectively manage the sales process.

Learn the fundamentals of Dynamics 365 Customer Service (4 of 5)

You'll learn about the core product capabilities and other tools that you can use to effectively and efficiently manage the support process for customers.

Learn the fundamentals of Dynamics 365 Field Service (5 of 5)

You'll learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.