AVIcode tracing for Microsoft Dynamics AX Retail
This diagnostic tool sets up and collects AVIcode traces for the Microsoft Dynamics AX Retail product. The AVIcode trace captures information about the POS.exe.
Applies to: Microsoft Dynamics AX for Retail
Original KB number: 2915725
Information collected
AVIcode files
| Description | File name |
|---|---|
| The AVIcode trace captures information about the POS.exe process for Microsoft Dynamics AX Retail | {ComputerName}_Retail.Avicode |
Microsoft Dynamics AX client Ccnfig registry keys
| Description | File name |
|---|---|
Registry entries for the Current Microsoft Dynamics AX Client configuration (HKCU\Software\Microsoft\Dynamics\{Version}\{Current Configuration}) |
{ComputerName}_AXClientConfig.TXT |
Microsoft Dynamics AX model layer and hotfix information
| Description | File name |
|---|---|
| A report that includes layer and model information. The following ones are the fields included for each model and hotfix: BuildNumber Description Layer Model DisplayName Model Name Publisher |
{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.htm {ComputerName}_AX2012ModelMetaDataAndHotfixInfo.xml |
Microsoft Dynamics AX models installed
| Description | File name |
|---|---|
| This is a quick text view of the ID, layer, model, version and publisher from running the command axutil.exe list. | {ComputerName}_ModelsInstalled.txt |
Microsoft Dynamics AX version and config information
| Description | File name |
|---|---|
| AOS Instance Name AOS IP Address AOS Ping ResponseTime AOS Server Name Application Version AXClientConfigName Company Configuration Used Connected to SQL Server Installed Layers Is Machine a TerminalServer Is Machine an AOS Kernel Version Language Logged in as Product Version RegisteredCompanyName Serial number Solution Version TCP/IP Port USER DNS Domain USER Domain USER Profile USER Temp Dir |
ResultReport.xml |
In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
- Microsoft Dynamics AX 2012 detected without Rollups.
- Microsoft Dynamics AX 2009 detected without Rollups.
- Microsoft Dynamics AX 2009 SP1 detected without Rollups.
- Business Connector Proxy account setup - Active Directory and SYSBCPROXYUSERACCOUNT table validation.
- Verify SQL Server 2008 R2, typically SQL Server 2008 R2 SP2 should be installed.
- Global SQL Trace Flags are enabled and could affect SQL's performance.
- Verify SQL Server 2008, typically SQL Server 2008 SP3 should be installed.
References
For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform.