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This email is saved in another mailbox. Please select the right sender mailbox using the "From" field to view related information

  • Článek

This article helps you resolve the problem that occurs when you use Dynamics 365 App for Outlook.

Applies to:   Microsoft Dynamics 365 Customer Engagement Online
Original KB number:   4563668

Symptoms

When using Dynamics 365 App for Outlook, you see the following message:

This email is saved in another mailbox. Please select the right sender mailbox using the "From" field to view related information

Cause

This message appears in the following scenario:

  • You are composing an email while within one mailbox (Mailbox A).
  • You change the From field in Outlook to another mailbox (Mailbox B).
  • You then open Dynamics 365 App for Outlook.

Resolution

Open Dynamics 365 App for Outlook while within the mailbox you want to use to send the email. For example: In the scenario listed in the Cause section where you want to send the email from Mailbox B, compose the email while within Mailbox B.