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Failing to create hello pincode

Anonym
2024-08-07T07:15:40+00:00

In connection with login for the first time on a windows 11 machine the creation of a hello pincode keeps failing (No errorcode) and when choosing to bypass the pincode part I am returned to the login screen. So it seems that i am in a deadlock as every time i have logged in it insists on creating the hello pincode which fails. How do i solve this? Reinstall windows 11 ?

Windows til hjemmet | Windows 11 | Konti, profiler og logon

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  1. Gunasekar N 58,450 Omdømmepoint Uafhængig rådgiver
    2024-08-07T10:21:38+00:00

    Hello Annika,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    I understand that you are having trouble resetting your Windows Hello PIN on the Sign in screen.

    1. Did this issue happen after the latest Windows updates?
    2. Did you make any recent changes to your Computer?
    3. Are you able to switch the sign-in option from PIN to Microsoft account password?

    If you are unable to sign in, we will need to boot the PC in a Windows recovery environment to repair the Operating system. To boot the PC in WinRE, follow the steps:

    1. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart.
    2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options.

    (See the image below for reference)

    1. Try repairing your computer using the System Restore method, which restores your PC to an earlier point in time.
    2. If System Restore fails, perform a Startup Repair.
    3. Open Command Prompt and run the following commands:

    Type sfc /scannow and press Enter.

    Type chkdsk c: /f and press Enter.

    1. Boot the PC in Safe Mode and either delete the NGC folder or create a new user

    account.

    If all recovery options fail, try resetting your PC without affecting your files from the recovery environment screen.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

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