Intel HD Graphics 630

Question

Hi

First of all, the specs.

i7-9750H

16gig ram

Win10 LTSB 2016 (1607)

Touchscreen connected via. USB-C /1024x768

Intel HD Graphics 630

So I have a really odd situation with one of my clients. And none of the other 400+ have this issue.

And up until yesterday, it had been running fine.

When the system boots, the screen is completely black.

If I connect via. teamviewer, the screen is black.

But, if I connect via. rdp to the POS unit, I get picture on both remote desktop, and teamviewer.

If I check devices, and printers. all devices are connected properly, like they should be.

Touch Input device eGalaxTouch is being registered, and shows as functioning.

The customer tried replacing the screen, no change.

And the old screen worked perfectly on another POS. So the screen is not at fault.

I would have attached screenshots, but I can't upload from this connection.

Answer 1

Hi, I am Dave, I will help you with this.

The best first option would be to uninstall the Intel HD graphics drivers, then restart the PC to test if it will start correctly without the black screen.

If not, then that driver will need to be re-installed using either the version of Intel graphics divers from the support page for the PC on the manufacturers website or using the Intel Driver and Support utility from the Intel website.

Answer 2

Hi

did both of that.

No change

And there's limits to what can be installed on a 1607

Most software requires 1809 to install.

Answer 3

That is the issue, no up to date graphics drivers will work correctly into version 1607, you would need to find a driver that is at least 5 years old to be compatible with 1607 which is 7 years out of date.

If you remove the driver, does the PC not start without the driver and use the Microsoft Basic Display diver?