Hello,
Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.
- Could you please provide more information about the issue? Are you having difficulty resetting your Microsoft account password? OR
- Are you having trouble receiving the verification code on your alternate email address?
- Do you see any error codes or messages after selecting the email address verification option, such as "Try another verification method"?
- Have you checked your junk or spam email folders to see if the verification code has arrived there?
We will be waiting for your reply.