"Der opstod en fejl. Beklager men vi stødte på et problem. Prøv at søge efter mere hjælp på internettet."

Question

Jeg har købt office pakken 'Home & studen 2013' og prøvet at installere den, men jeg får en fejlmeddelelsen: "Der opstod en fejl. Beklager men vi stødte på et problem. Prøv at søge efter mere hjælp på internettet." Hvordan kommer jeg så videre herfra? Jeg har genstartet computeren og prøvet mange gange.

Efter at have kigget det engelske forum igennem ser det ud til at problemet er uløseligt. Folk har kørt fix-it uden resultat, lavet nye Microsoft brugere og snakket med teknisk supportere i timevis som så selv har måtte give op, så jeg er ikke specielt fortrøstningsfuld, men prøver nu alligevel for at have spørgsmål og svar på dansk..

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/something-went-wrong/7fcdb862-58dc-4315-b748-063dd9dbeaf3

"Thanks for the detailed and clear advice. I tried to resolve this online with a Microsoft support technician (based in the Philippines,- me in Wales!). After attempting to reconcile this remotely for a few hours the technician had to admit defeat and hand it over to a research technician (who will take over tomorrow). So it sounds like the solution to this incompatibility issue may not be as straight forward as it might seem. I bought this nice new Lenovo laptop only a few days ago, but have spent much of that time trying to get Office 2013 activated, but this has proved difficult as the pre-installed Office 2010 stops this download and has proved incredibly difficult to remove,apparently. Thanks again for the advice, but I'm out of my depth and I'll leave it to someone from Microsoft to fiddle with the files and settings remotely. :-( "

Answer 1

Hej LineDam,

Du kan ringe til Microsoft Teknisk Support 82 33 31 00 og trykke 2 og 6 i telefonmenuen.

De vil bedre kunne hjælpe dig videre med dette problem.

Hav en god dag!