Can't recieve the confirmation code to access my hotmail.com

Question

I am still unable to access my hotmail. Would you help sending me the kode to my cellphone and not to an old e-mail which i don't have access to.

Cheers,

Thomas

Answer 1

Hi there, Thomas! This is Marc. Thanks for reaching out to the community.

If you do not have access to any of them, the code cannot be redirected to a new email or phone number. The first step is to try Microsoft’s password reset tool here: https://account.live.com/password/reset. If one of the verification methods offered is still accessible, you can reset your password and sign in right away.

If none of the options work, you will need to use Microsoft’s Account Recovery form: https://account.live.com/acsr. Use a device and internet connection you have signed in from before, and provide as many accurate details as possible, such as old passwords, subject lines from past emails you have sent or received, names of frequent contacts, and any linked services like Skype, OneDrive, or Xbox. This information will be compared to Microsoft’s records to confirm ownership.

If your request is denied, wait at least 24 hours before trying again to avoid a temporary block. You can also use Microsoft’s Sign-in Helper tool for additional guidance: https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735.

Let me know how it goes.

Best regards,