Denne browser understøttes ikke længere.
Opgrader til Microsoft Edge for at drage fordel af de nyeste funktioner, sikkerhedsopdateringer og teknisk support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 72%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDI%3C/text%3E%3C/svg%3E)
Sidder med en kunde, hvor vi ikke kan få tilgang til hans hotmail konto. Har forsøgt at lave ny kode men det kan jeg ikke. Kunden har selv forsøgt 3 gange, inden jeg tog over Den kommer med fejlkode 0x80048823
Mvh Torben fra Damgaards IT Service
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Hej
Har kunden for nylig ændret sin adgangskode eller gendannelsesoplysninger, eller kan de logge ind via webbrowseren?
Du er velkommen til at bruge et oversættelsesværktøj for klarhedens skyld. Nøjagtigheden kan variere, så bekræft detaljerne med mig, hvis noget virker uklart, jeg hjælper gerne når som helst.
Yes they have tried 3 times they say. that was 10 days ago. The customer could not remenber his password
This usually points to a sign-in or credential issue, often linked to outdated account recovery info or incorrect security settings. A quick fix is to confirm the account’s recovery options (email/phone) and try signing in via the web at Outlook.com before using the Windows app. If that works, resetting the app credentials or clearing cached sign-in data in Windows might help.
I hope this helps!
it keeps writing, that we have tried to many times
It sounds like the account is temporarily locked due to multiple failed attempts. The quickest step is to wait 24 hours and then try signing in via Outlook.com in a web browser first. If that works, clear cached credentials in Windows or reset the app sign-in settings. Also confirm recovery options (email/phone) are up to date.
