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Tutorial: Microsoft Entra SSO integration with Cisco Webex

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In this tutorial, you'll learn how to integrate Cisco Webex with Microsoft Entra ID. When you integrate Cisco Webex with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Cisco Webex.
  • Enable your users to be automatically signed-in to Cisco Webex with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Cisco Webex single sign-on (SSO) enabled subscription.
  • Service Provider Metadata file from Cisco Webex.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

Note

Identifier of this application is a fixed string value so only one instance can be configured in one tenant.

To configure the integration of Cisco Webex into Microsoft Entra ID, you need to add Cisco Webex from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Cisco Webex in the search box.
  4. Select Cisco Webex from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Cisco Webex

Configure and test Microsoft Entra SSO with Cisco Webex using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Cisco Webex.

To configure and test Microsoft Entra SSO with Cisco Webex, perform the following steps:

  1. Configure Microsoft Entra SSO to enable your users to use this feature.
    1. Create a Microsoft Entra test user to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Cisco Webex SSO to configure the SSO settings on application side.
    1. Create Cisco Webex test user to have a counterpart of B.Simon in Cisco Webex that is linked to the Microsoft Entra representation of user.
  3. Test SSO to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Cisco Webex application integration page, find the Manage section and select Single sign-on.

  3. On the Select a Single sign-on method page, select SAML.

  4. On the Set up Single Sign-On with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, upload the downloaded Service Provider metadata file and configure the application by performing the following steps:

    Note

    You will get the Service Provider Metadata file from the Configure Cisco Webex section, which is explained later in the tutorial.

    a. Click Upload metadata file.

    b. Click on folder logo to select the metadata file and click Upload.

    c. After successful completion of uploading Service Provider metadata file the Identifier and Reply URL values get auto populated in Basic SAML Configuration section:

    d. In the Sign on URL textbox, type a URL using the following pattern: https://web.ciscospark.com/idb/Consumer/metaAlias/<ID>/sp

    Note

    This value is not real. Copy the literal Reply URL value and add this value to the https://web.ciscospark.com/ to formulate the actual Sign on URL value.

  6. Cisco Webex application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes.

    image

  7. In addition to above, Cisco Webex application expects few more attributes to be passed back in SAML response which are shown below. These attributes are also pre populated but you can review them as per your requirements.

    Name Source Attribute
    uid user.userprincipalname

    Note

    The source attribute value is by default mapped to userpricipalname. This can be changed to user.mail or user.onpremiseuserprincipalname or any other value as per the setting in Webex.

  8. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    The Certificate download link

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to Cisco Webex.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Cisco Webex.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  6. In the Add Assignment dialog, click the Assign button.

Configure Cisco Webex SSO

  1. Sign in to Cisco Webex with your administrator credentials.

  2. Select Organization Settings and under the Authentication section, click Modify.

    Screenshot shows Authentication Settings where you can select Modify.

  3. Select Integrate a 3rd-party identity provider. (Advanced) and click on Next.

    Screenshot shows Integrate a 3rd-party identity provider.

  4. Click on Download Metadata File to download the Service Provider Metadata file and save it in your computer, click on Next.

    Screenshot shows Service Provider Metadata file.

  5. Click on file browser option to locate and upload the Microsoft Entra metadata file. Then, select Require certificate signed by a certificate authority in Metadata (more secure) and click Next.

    Screenshot shows Import I d P Metadata page.

  6. Select Test SSO Connection, and when a new browser tab opens, authenticate with Microsoft Entra ID by signing in.

  7. Return to the Cisco Cloud Collaboration Management browser tab. If the test was successful, select This test was successful. Enable Single Sign-On option and click Next.

  8. Click Save.

Note

To know more about how to configure the Cisco Webex, please refer to this page.

Create Cisco Webex test user

In this section, a user called B.Simon is created in Cisco Webex.This application supports automatic user provisioning, which enables automatic provisioning and deprovisioning based on your business rules. Microsoft recommends using automatic provisioning whenever possible. See how to enable auto provisioning for Cisco Webex.

If you need to create a user manually, perform the following steps:

  1. Sign in to Cisco Webex with your administrator credentials.

  2. Click Users and then Manage Users.

    Screenshot shows the Users page where you can Manage Users.

  3. In the Manage Users window, select Manually Add or Modify Users.

    Screenshot shows the Users page where you can Manage Users and select Manually Add or Modify Users.

  4. Select Names and Email address. Then, fill out the textbox as follows:

    Screenshot shows the Mange Users dialog box where you can manually add or modify users.

    a. In the First Name textbox, type first name of user like B.

    b. In the Last Name textbox, type last name of user like Simon.

    c. In the Email address textbox, type email address of user like b.simon@contoso.com.

  5. Click the plus sign to add B.Simon. Then, click Next.

  6. In the Add Services for Users window, click Add Users and then Finish.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, this will redirect to Cisco Webex Sign-on URL where you can initiate the login flow.

  • Go to Cisco Webex Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Cisco Webex tile in the My Apps, this will redirect to Cisco Webex Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Cisco Webex you can enforce Session Control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session Control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.