Overview of partner offers in the Cloud Solution Provider program

Appropriate roles: Admin agent | Global admin | Sales agent

As a partner in the Cloud Solution Provider (CSP) program, you have a growing catalog of offers available to you. You can sell the full range of Microsoft cloud services and various other offers that change frequently.

To see the CSP offers for the current month, sign in to Partner Center and then go to the Pricing workspace.

Not yet enrolled in the Cloud Solution Provider program? Go to Cloud Solution Provider for information about how to enroll.

What you can sell through CSP

You can sell the following types of products and services to your CSP customers:

Azure reservations

Customers can reserve space in advance on Azure virtual machines for a one-year or a three-year term.

For more information, see Sell Microsoft Azure Reserved VM Instances.

Software

Customers can buy software subscriptions (to Windows Server and SQL Server, for a one-year or a three-year term, to run on Azure reserved VM instances).

For more information, see Sell software subscriptions through CSP.

Online services

Online services are purchased as subscriptions.

To make it easier for you to order multiple types of products in one place, we've integrated the "add subscription" task into the "add products" task.

For more information, see Customer subscriptions.

New commerce experience offers differ from the traditional online service subscriptions in several ways. For more information about these new commerce experiences, see new commerce experiences overview.

Software as a Service (SaaS) and other Azure Marketplace products

You can sell subscriptions to SaaS products from independent software vendors (ISVs).

To see only SaaS offers in Online services, use the filters to set Publisher to Partner. Doing so shows all the SaaS offers that can be purchased for that customer.

You can also find information about these products on the Azure Marketplace page.

Note

This page also includes information about other types of products that must be purchased from the Azure portal, not Partner Center.

For more information, see Overview of the CSP commercial marketplace

Add products page details

The following table identifies each of the new areas on the Add products page.

New area What it is
Add products Includes all types of products available for you to sell to your customers.
Product categories Azure, Online services, Software
Select the type of product you're interested in to display only those products.
Segment Identifies the general type of business that you want to sell to, for example commercial or government.
Publisher Select which types of products you want to see—apps created by Microsoft or apps created by third-party publishers.
Billing type Identifies whether the product is billed by number of licenses or by usage.
Category Identifies the type of business the product supports and whether it offers a trial version.
View SKU—View product Toggles between the SKU and Product pages.
The Products page lists each product individually.
The SKU page lists product groups.

Buy CSP offers

Note

To buy a CSP offer, it must be available in both your tenant country and in your customer's tenant country.

For example, if your tenant is located in Slovakia and the customer's tenant is in Germany, you can't sell Dynamics 365 Business Central Premium to that customer, because that offer isn't available in Slovakia.

To buy products and services on behalf of your CSP customers:

  1. In Partner Center, select Customers and then locate the customer who wants to buy from you.

  2. Select the down arrow at the end of the customer's row to expand the customer's record, and then select Add products.

    At this point, you're creating an order. An order can include several items of different types, but they must all be for the same customer.

  3. On the Add products page, select from Azure, Online services, or Software.

  4. Fine-tune the available filters to more easily find the products you're looking for.

    To see the full list of what's available, set applicable filters to any.

  5. Select the product the customer wants, enter the quantity, and then select Add to cart.

  6. Repeat steps 4 and 5 until you've added all the items that you want to your cart.

  7. Select Review.

  8. On the Review your orders page, verify or change the products and the quantity, and then select Buy.

    The details of your order, including your order number, are displayed on the next page.

  9. Select Done to go to your Order history page.

View a customer's order history

To view a customer's order history:

  1. Sign in to Partner Center.

  2. Select Customers.

  3. On the Customers page, find the customer whose order history you want to view.

  4. Select the down arrow to expand the customer's record.

  5. Choose View orders to display the customer's order history.

Rules for special segments

Some license-based offers can only be purchased under certain conditions.

Special segment offers include:

  • Education
  • Nonprofit
  • Government Community Cloud (GCC) offers.

To learn more about purchase conditions for these segments, see Purchase rules for special segments.

Troubleshooting catalog purchases

There might be various reasons why you can't find an offer you're looking for in the catalog. Here are some things to check if you can't find the offer you expect.

  • Verify that your customer is qualified. Many offers require special qualifications to be sold to customers. These special segments include Education, Nonprofit, and Government Community Cloud (GCC). If, for example, you're trying to purchase Education for a customer who isn't qualified, you won't see those offers in the catalog.

    Before logging an issue, first verify that the customer's qualifications are set correctly.

    You can check qualifications by selecting the customer from the customer list and viewing the account. The account will have a Special Qualification set if applicable.

    For more information on qualifying your customers, see the special segments documentation.

  • Decide whether you are trying to purchase an Add-on or a Base-offer. Many of the license-based services such as Microsoft 365 and Dynamics 365 enable both catalog purchases of the Base offers and Add-ons. New commerce license-based purchased enable add-ons to be purchased from the catalog. Older versions of license-based add-ons required them to be applied to the base offer on the manage subscriptions page.

  • Verify that the products are available in your market. Many products and services are configured to be sold only to customers in specific countries. You can find the list of supported countries in the various price list or offer matrix files. License-based services supported countries are in the Offer List Matrix on the pricing and offers page.

  • Verify that the offers are available in the price list. The offers that are available can change from month to month. If you can't find an offer in the catalog, verify that it's available in the current price lists on the Pricing and offers page.

Next steps

For information about how the billing process works, see Billing basics.

For information about purchasing under the Azure plan, see Purchase the Azure plan.