You don't have required role or privilege to complete this action error occurs in Microsoft Dynamics 365 App for Outlook

This article provides a solution to an error that occurs when you try to use the Dynamics 365 App for Outlook.

Applies to:   Dynamics 365 App for Outlook
Original KB number:   4555675

Symptoms

When attempting to use the Dynamics 365 App for Outlook, you see the following message:

"You don't have required role or privilege to complete this action. Please contact your administrator to get necessary access."

Cause

This message can appear when a user without the System Administrator role tries to open Dynamics 365 App for Outlook ,and their mailbox is configured with a Dynamics 365 Sandbox environment with Admin mode turned enabled. When Admin Mode is enabled, only users with the System Administrator role can access the environment.

Resolution

Disable Admin Mode.

More information

Manage Sandbox instances