Close Statement Cycle process does not close all customers in Microsoft Dynamics SL 2011
This article provides a resolution to make sure the Close Statement Cycle process can close the statements for all the customers in the cycle.
Applies to: Microsoft Dynamics SL 2011
Original KB number: 2551473
Consider the following scenario in Accounts Receivable in Microsoft Dynamics SL 2011:
- You process a statement cycle in the Close Statement Cycle (08.590.00) screen.
- The statement cycle that you process contains more than 100 customers.
When you do this, you notice that the Close Statement Cycle process does not close the statements for all the customers in the cycle. Additionally, you notice that the Last Statement Date box in the Close Statement Cycle (08.590.00) screen is not updated.
To resolve this issue, download the following SQL script and execute it against your Microsoft Dynamics SL Application databases.
Before you follow the instructions in this article, make sure that you have a complete backup copy of the database that you can restore if a problem occurs.
The following file is available for download from the Microsoft Dynamics File Exchange Server:
Release Date: May 13, 2011
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.