Microsoft Teams Rooms Autopilot Setup - Autologin Not Working

Question

Hello together,
We are setting up Microsoft Teams Rooms (MTR) on a Windows 11 Pro device following the official Autopilot Autologin for Teams Rooms documentation. Despite correct configuration and successful provisioning, the device stops at the Windows login screen and does not perform the expected autologin. Below are the setup details and steps we’ve already taken.

Setup Details:

The device is a certified Intel NUC that was previously in use. It runs a pre-installed Windows 11 Pro OS and was successfully imported into Autopilot. The Group Tag "MTR-ConsoleName" was assigned, and the device appears in the dynamic MTR group.

Deployment Profile: "Autopilot Profile Entra ID | MTR" was created and assigned to the device.

Enrollment Status Page (ESP): Enabled and applied to the device.

Teams Room Update App: Deployed via Intune as a Win32 app and included in the ESP.

LAPS: Local Administrator Password Solution is active on the device.

The device is visible in the Teams Rooms Pro Management Portal and is assigned to a resource account with a valid Teams Room Pro license.

Observed Behavior: After the setup and enrollment process, the device remains on the Windows login screen and does not perform autologin to connect to the resource account. This prevents the self-deployment process from completing.

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Steps Already Taken:

• Removed the device from Intune and Autopilot, then re-added it. (multiple times)
• Reviewed and optimized all Intune and Azure policies to avoid conflicts.
• Verified and renew installation of the Microsoft Teams Rooms Pro Provisioning App (MTRP), which is marked as installed in Intune.
• Confirmed the ESP completes successfully, and the device appears in the correct dynamic group.

Questions:

1. Are there specific requirements or limitations we may have overlooked?
2. Are additional settings or policies needed to ensure the device connects to the resource account?
3. Could existing policies, interfere with the autologin process?
4. Are there any known issues with Autopilot and Teams Room deployments, especially for previously used devices?

We urgently need assistance in identifying and resolving this issue, as these MTR systems are critical for our operations.

Thank you in advance for your support!

Answer 1

try to delete the resource/user assignment in teams portal and recreate it.

Answer 2

i have the same issue