Kontowiederherstellung schlägt fehl

Question

Hallo zusammen,

ich habe seit Kurzem einen neuen Outlook Account erstellt und mein Passwortmanager hat wohl nicht die Anmeldedaten gespeichert. Der Account ist wirklich noch sehr neu, ich glaube vor ca. einer Woche habe ich ihn erstellt.

Nun kann ich meinen Account nicht wiederherstellen. Beim Wiederherstellungsformular erhalte ich dauernd folgende Meldung:

Sie haben uns nicht genügend Informationen zum Bestätigen Ihrer Identität bereitgestellt. Füllen Sie zusätzlich zu den derzeit ausgefüllten Feldern weitere Felder aus.

Ja, was kann man denn dann noch tun? Die Microsoft Hilfsseite hilft kein Bisschen, zum Kontaktformular gelange ich erst gar nicht und drehe mich dort nur im Kreis herum. Wiederherstellungsprozess habe ich nun mehrmals angefangen, aber es kommt immer wieder die gleich Meldung, egal wie viel ich ausfülle.

Answer 1

Hey there! Nice to meet you!

If you have access to your account's security information, please try resetting your password on account.microsoft.com > click on "Forgot Password" > Verify your identity and follow the instructions.

If you do not have access to your account's security info or the password reset doesn't work, your only option is the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl