Intune Autopilot ESP fails during Account setup

Question

Greetings everybody,

currently i have the problem that Autopilot seems to fail when it hits the account setup part in ESP.

It shows that device preparation and setup are complete. After that it just skips to a black screen, where i can still see and use the cursor. Even after waiting some time nothing happens. When i try restarting the device it just brings me back to the beginning of the windows setup where i can choose the language and can register an account for this device. When you try to enter your credentials again it just fails.

The device shows up in intune and i can even restart it from intune.

Do you guys have any ideas? Thank you.

Answer 1

Hi there,

I'm Cherrelyn and I'm here to help.

That black screen after device prep usually means something’s hanging during the user account provisioning phase often a policy, app install, or profile assignment that’s blocking sign-in. Since the device shows up in Intune, the enrollment worked, but something in ESP isn’t completing. You might want to check assigned apps/profiles for required installs, as even one stuck item can stall the setup. Clearing the device record in Intune and re-provisioning sometimes helps if it’s stuck in a loop.

I hope this will help and If you have any question please feel free to ask.

Warm regards,

Cherrelyn