Microsoft Konto gesperrt

Question

Das Microsoft-Konto meine Frau ist anscheinend gesperrt. Auch nach der Änderung des Passwortes kann eine Anmeldung mit dem neuen Password nicht erfolgen. Meldung Siehe beigefügten Screenshot.Habe den Vorgang mehrere Male durchgeführt inkl. Password-Änderung. Sowohl auf Windows als auch unter Android.

ALois

Answer 1

Hey there! Nice to meet you!

You mentioned: "Even after changing the password, it is not possible to log in with the new password."

Since your wife is still unable to sign in despite successful password resets, this indicates that the account is temporarily blocked due to the system detecting unusual activity.

Kindly have your wife perform these steps to resolve an account block:

1. Perform a password reset using an InPrivate window or Incognito.
2. Try using different devices and network services to reset the password.
3. Wait 24 hours, but please make sure not to reset the password within that timeframe, as this may reset the cooldown.
4. If the issue persists after 24 hours, try waiting exactly 48 hours before resetting the password again.

Lastly, you may check the official Microsoft article regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl