Login-Loop beim Einloggen ins Microsoft Konto (Zusammenhang mit Erziehungsberechtigung?)

Question

Login-Loop beim Einloggen ins Microsoft Konto (Zusammenhang mit Erziehungsberechtigung?)

Katrin Luethi 5

Hallo

Mein Partner kann sich nicht mehr in sein Microsoft-Konto einloggen. Auf der Hilfe-Seite kann man das Login prüfen, angeblich ist von Microsoft aus alles ok. Wenn er sich einloggt, kommt ein Bildschirm, wo er bestätigen muss, dass er ein "Erziehungsberechtigter" ist (er ist 56 Jahre alt, hat aber vermutlich sein Geburtsdatum nicht hinterlegt). Wenn er dies bestätigt, erscheint erneut die Login-Maske und er muss wieder sein Passwort eingeben. Danach geht die Schleife von vorne los. Microsoft-Support kann er nicht kontaktieren, da dies leider ohne Anmeldung nicht möglich ist. Deshalb schreibe ich jetzt hier von meinem Konto. Wenn jemand weiss, wie man hier weiterkommt, wären wir sehr dankbar, da er seinen Laptop so im Moment nicht mehr nutzen kann.

Viele Grüsse

Katrin

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Answer 1

Aron 9,710 Unabhängiger Berater

Hi Katrin, thanks for reaching out.

It sounds like the account is stuck in a loop because Microsoft thinks it belongs to a child, which usually happens when the birthdate wasn’t entered or shows the user as under 18.

The system then asks for parental consent, but instead of completing the process, it keeps sending you back to the sign-in page.

A quick way to start is to clear the browser’s cache or try a different browser, then check if the birthdate on the account is correct by going to account.microsoft.com/profile.

If it’s wrong, update it and save. If the page won’t load or the loop continues, you might need to sign in at family.microsoft.com and either approve the account or remove it from the family group.

Can you confirm if you have access to another device or browser to try these steps?

Also, do you know if the account is part of a Microsoft Family group?

Regards,

Aron

Katrin Luethi 5 Zuverlässigkeitspunkte

2025-11-12T17:40:21.18+00:00

Hi Aron,

thank you for your fast reply. The behavior is the same on all devices, so the browser cache or a restart is unfortunately not a solution (I am trying here on my macbook and we tried on his Android phone). On the family page, the behavior is exactly the same. The problem is, the person in question is certainly not registered as a child in the family (if there was a family account at all, which he can't remember), but was the parent (age 56). So there is no way another "parent" could approve him or enter his birth date.

Is there any way to recover this account?

Kind regards

Katrin
Aron 9,710 Zuverlässigkeitspunkte Unabhängiger Berater

2025-11-12T21:37:21.2+00:00

Thanks for explaining that, Katrin.

If the loop happens on every device and even on the family page, that means the account is still flagged as needing parental consent on Microsoft’s servers, even though the user is an adult.

This usually happens when the system didn’t properly record the birthdate or the consent process failed in the backend, and unfortunately it can’t be fixed from your side.

The best next step is to contact Microsoft directly and ask them to remove the child flag or reset the Family Safety association.

You can do this by going to support.microsoft.com/contactus, choosing Account & Profile then click Family Safety then Unable to access account, and explaining that the account is stuck in a parental consent loop despite being an adult.

Include the email address and mention that you’ve tried multiple devices and browsers.

Would you like me to draft a short message you can copy and paste for that support request?
Katrin Luethi 5 Zuverlässigkeitspunkte

2025-11-13T10:35:53.6866667+00:00

Oh, that would be great, thank you very much! The link to the page you mention has "Microsoft 365" as the top level and then a text field where you have to enter your problem. Sadly enough, we have been there before and only get to the point where you have to login (to check whether everything is ok, "Microsoft Signin Helper") - > "Everything is okay, look at this and this help page " and it leads to nowhere, because there is - as you say - nothing WE can do about it. What I am saying is, I have so far not been able to find any web form or chat that allows me to speak/write to a human being who can change this for me. If you know of any shortcut, that would be very helpful.
Aron 9,710 Zuverlässigkeitspunkte Unabhängiger Berater

2025-11-13T15:23:56.01+00:00

You can submit the concern without signing in by using two official Microsoft forms.

First, go to https://account.live.com/ACSR and fill out the account recovery form.

Enter the affected email address and explain that the account is stuck in a parental consent loop even though the user is an adult.

Second, you can use the privacy contact form at https://privacy.microsoft.com/en-us/privacy-contact.

Choose I want to contact the Microsoft privacy team, then describe the issue and request that they remove the child flag or reset the Family Safety association on their end.

Both forms allow you to submit without logging in, which is essential in this situation**

**Subject: Microsoft Account Stuck in Parental Consent Loop

Message:

Hello, I need help with a Microsoft account that cannot sign in because it’s stuck in a parental consent loop. The account belongs to an adult (age 56), but during login it asks to confirm as a legal guardian, then redirects back to the sign-in page repeatedly. We’ve tried multiple devices and browsers, cleared cache, and checked the family page, but the loop persists. The account is not part of a family group, and the birthdate is correct. Please remove the child flag or reset the Family Safety association on your end so the account can sign in again.
Katrin Luethi 5 Zuverlässigkeitspunkte

2025-11-13T16:47:14.8766667+00:00

Hi Aron

Your help is much appreciated, thank you. Your first link is indeed a form and you have to enter a few details to prove your identity. I filled in all the required forms including the last active password and I can send the form "to check whether you are eligible to reset the account". Turns out I am not eligible even though I filled in every field except for former passwords (which we do not know anymore, only the last one). It might be a problem that this is a user who was never very active and therefore has no other Microsoft products and does not use Outlook (which is one of the questions) and, what is more, one required field is birthdate which is very probable not able to match in this case. Also, we cannot send the request from the device that was normally used with the account, as the person has been locked out of his notebook (which is the very problem we are trying to solve - no local account, no Microsoft login, no access to notebook).

By the way, your second link leads to a page that is not active anymore.
Aron 9,710 Zuverlässigkeitspunkte Unabhängiger Berater

2025-11-13T17:23:38.66+00:00

Thanks for letting me know, Katrin.

Since the recovery form didn’t work and the old privacy link is gone, the best option now is to use Microsoft’s updated privacy support page at https://www.microsoft.com/en-us/privacy/privacy-support-requests.

Scroll down to Make a request about your personal data, select the option to contact the privacy team, and explain that the account is incorrectly flagged as a child and stuck in a parental consent loop.

If that doesn’t give you a direct form, the other route is https://support.microsoft.com/en-us/contactus.

Choose Can’t sign in, then Other Products then click Manage Account Security, which should eventually offer a live chat or callback without requiring login.
Katrin Luethi 5 Zuverlässigkeitspunkte

2025-11-14T11:03:05.72+00:00

Hi Aron, all these links lead up to a login mask, so they are not working for us.

Answer 2

Thomas L 146.6K Freiwilliger Moderator

Hallo Katrin,

vielen Dank für deine Nachricht.

Kontaktiere den Microsoft Support tagsüber zu den Geschäftszeiten.

Rufe die folgende Webseite auf: https://support.microsoft.com/de-DE/home/contact,

Gebe dort Kontakt ein.

Wähle Hilfe anfordern.

Wähle Support kontaktieren (Weiße Schrift auf blauem Grund) aus.

Wähle unter Produkte und Dienstleistungen den Eintrag Microsoft 365 und Office aus.

Wähle unterKategorie den Eintrag Mein Abonnement verwalten aus.

Gehe auf Bestätigen.

Wähle den Eintrag Mit einem Support Agent chatten aus.

Ich freue mich auf deine Rückmeldung.

Katrin Luethi 5 Zuverlässigkeitspunkte

2025-11-14T11:02:20.58+00:00

Hallo Thomas, dieser Weg funktioniert nur, wenn man sich beim Konto anmelden kann. Ohne Anmeldung kommt man nicht weiter.

Answer 3

Thomas L 146.6K Freiwilliger Moderator

Hallo Katrin,

vielen Dank für deine Nachricht.

Erstelle ein neues Microsoft Konto und kontaktiere den Microsoft Support.

Ich freue mich auf deine Rückmeldung.

Freigeben über

Login-Loop beim Einloggen ins Microsoft Konto (Zusammenhang mit Erziehungsberechtigung?)

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